if your ISP says it is you that is having the problem, you need to locate and try a phone number with a modem testing system on it. the Zoom modem people may have such a number for you. you ought to install SP5 for Windows 2000 anyway. it may make a difference. IE 6 should not make any difference, but you have to update it to the latest level anyway since IE has many, many security holes.

Herb....