Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

Question

Internet pages load slowly windows 7 freezes

by Sep 14, 2011 9:38AM PDT

I was browsing the internet on my firefox when suddenly the links that i opened up where not loading at all. All it had was a blank white screen. I restarted the firefox and the computer but it was still not working.

The internet explorer was acting the same way. I tried several solutions such as clearing my cache, changing the proxy settings but it froze the windows 7 when doing so.

My anti-virus program that i brought (Trend Mirco) had expired 2 or 3 days ago. I'm not sure if i have a anti-virus, i just downloaded avg for free but when i try to scan the computer it freezes again. I really cant figure out whats wrong, so any suggestions would be helpful.

System info:
OS Name: Microsoft Windows 7 Home Premuim
Version: 6.1.7601 Service Pack 1 Build 7601
System Manufacturer: Hewlett-Packard
System Model: p6754y
System Type: x64-based pc

Discussion is locked

5 Posts
- Collapse + Expand Details
- Collapse -
Answer
Sounds like a heat issue.
by Forum moderator Sep 14, 2011 1:18PM PDT
- Collapse -
it's a new computer
by oceanave Sep 15, 2011 10:01AM PDT

I got the computer in march, but i never clean it, didn't know i had to.

- Collapse -
Answer
Did you uninstall that Trend Micro anti-virus?
by Forum moderator Sep 15, 2011 5:43AM PDT

If not it may still be active and so you may have two competing anti-virus scanners on the go at the same time.

Mark

- Collapse -
Answer
did system restore
by Sep 15, 2011 10:06AM PDT

I did system restore and uninstalled trend mirco. It's working now and i'm gonna try to clean the computer like R.Proffitt suggested to prevent anything going wrong with it again.

- Collapse -
Good work
by MarkFlax Forum moderator Sep 15, 2011 8:06PM PDT

Glad you got it working properly again.

Mark

Back to Windows 7 forum

CNET Forums

Operating Systems
Software
Electronics & Gadgets
Hardware
Tablets & Mobile Devices
General Help
Brand Forums
Roadshow Autos
Off Topic

Other Forums

Forum Info