Internet Service Providers forum

Question

Internet is slow, but fast (possible virus?)

by urza4315 / July 6, 2012 6:14 PM PDT

So here's what happened, a couple of days ago I downloaded some slightly dodgy looking software, and since then my internet has been acting weirdly.

Here's the thing, it's still fast, I get good results on speedtest and pingtest, but sometimes when I start using the internet and I want to go to a webpage, it just takes a really long time before the request actually 'clicks' and it starts loading my pages. This happens on different browsers.

Since then I've removed the software and ran full scans on MSE, AVG, Antimalwarebytes and Spyware S&D, and came up with nothing out of the ordinary.

Any ideas on what kind of problem this could be?

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All Answers

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Answer
Did you try other "DNS"?
by R. Proffitt Forum moderator / July 7, 2012 5:47 AM PDT

Try Google DNS next (google "google DNS")

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Tried that
by urza4315 / July 8, 2012 10:29 PM PDT

Didn't work, unfortunatley

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Then more detail is needed.
by R. Proffitt Forum moderator / July 9, 2012 1:36 AM PDT
In reply to: Tried that
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Answer
How about system restore
by DellVishalS / July 24, 2012 2:08 PM PDT

Hi urza4315

My name is Vishal and i work for the Social Media and Community team at Dell. Can you name the software that you had downloaded, also if you have uninstalled it or not.

If you have not uninstalled it please do so and restore the system to an earlier date when it worked fine.


Thanks
Dell-Vishal S

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