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Question

Internet is broken lol someone please help!

Feb 11, 2015 2:17PM PST

Symptoms/Information:

All devices (WiFi and wired) are connected to modem and WiFi signal is strong.

Devices disconnect intermittently or lose Internet - Androids say "will connect when network quality improves" (even though signal strength is still strong).

Wired devices are obviously more likely to remain
connected during the intermittent problems but they might as well be on dial-up.

A lot of the time when I am connected, the Internet is
**** (like I said might as well be back in the dark ages - Netflix is stuck at 25% forever, uTorrent won't download more then 100 kb/s).

ISP is Telus with the 25 mb/s plan and the modem is ADSL.

It wasn't always this way - Internet used to be fine - 3 MB/s downloads and 2 MB/s uploads, HDTV streamed effortlessly, etc.

Modem has been switched out for a newer model by a Telus tech but unfortunately that's all he did.

LCP and IPCP are frequently down (I believe this to be the primary symptom/problem).


I did a little research and it sounds like this problem is external of the modem. Based on my findings I think the problem is either: the telephone cords, the "test socket" which I think means telephone jack in the wall, or the filters (which I think is by the fuse box).

Speed test results: download is 4-4.5 mb/s upload is 0.1-0.2 mb/s and ping is 1 ms. Chicago server (fastest ping) is being used for speed test.
^^^ This download speed is far greater than the implied one given the previous information on uTorrent, Netflix, and basically any other download lol

When I ping Google I get a lot of request time outs.

Please help!!! ='(

Discussion is locked

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Answer
You figured it out yourself
Feb 12, 2015 12:24AM PST

isp's don't like you using all of that bandwidth on torrents.
Probably not the right wording but I'm no pro.

Digger

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Answer
You gave up the biggest clue.
Feb 12, 2015 12:33AM PST

uTorrent has many discovering that's it's going to kill your internet connection. Some are new and won't accept it. Give it time.
Bob

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Likely it's a case of throttling.
Feb 12, 2015 12:37AM PST

Torrents will cause this.
Dafydd.

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A few times I've seen Denial Of Service attacks.
Feb 12, 2015 12:44AM PST
https://www.google.com/#q=utorrent+dos+attack finds those prior and current discussions. Such attacks continue for a few months after the user figures it out and gives up torrents.

It's good for getting a current Linux distro fast but many try to get a pirate movie and then complain like above.
Bob
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Downloading Ubuntu Studio right now.
Feb 12, 2015 12:53AM PST

I can wait 15 minutes without using torrents. Imagine that, a whole 15 minutes!
Dafydd.

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Some folk are impatient.
Feb 12, 2015 1:11AM PST
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Answer
DSL is copper line based
Feb 12, 2015 1:57PM PST

Take your phone, dial 1 and then listen, see if you have a clear line or hear static on it. If static, then demand they fix it.