Windows 7 forum

Question

Internet Explorer won't open, error message..........

by gee_biggs / June 13, 2015 10:39 AM PDT

OUR system
Windows 7
64 bit operating System
Internet Explorer 9
Just after I ran windows update, Internet Explorer won't open and the system locks up at times. I've ran virus scans over & over again 10 plus times and we still get the same error message?

The error message we are getting is caused by failed updates, we think?
C:\windows\system32\api-ms-win-downlevel-shlwapi- I2-1-0.dll

Could someone help us fix this issue?
Thank you
Jay

E-mail address removed by moderator,

Post was last edited on June 13, 2015 11:32 AM PDT

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All Answers

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Answer
Re: error message
by Kees_B Forum moderator / June 13, 2015 11:04 AM PDT

- That's not an error message. That's a file name. What's the error message?
- What happens if you uninstall the update?
- What happens if you update to Internet Explorer 10? That's the current version for a long time already.

Kees

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Re: error message
by gee_biggs / June 13, 2015 1:19 PM PDT
In reply to: Re: error message

Kees,

-The error message attached to the file name (as you stated):
C:\windows\system32\api-ms-win-downlevel-shlwapi-I2-1-0.dll is either not designed to run on Windows or it contains as error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support.
We haven't installed anything in years.

-When we run the updates they install just fine. After the install this message pops up and when you try to open IE nothing happens.

-When we try to install IE 10 nothing happens either, it won't install.

Thank you!

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Re: message
by Kees_B Forum moderator / June 13, 2015 1:28 PM PDT
In reply to: Re: error message

That's a very strange filename. It's not on my PC (but I have IE 10, could make a difference). Are the creation and modification date consistent with a recent Windows update? What does the detail tab in the properties say?

It's strange also that IE 10 doesn't install, without any error message ("nothing happens"). How exactly are you doing it?

You didn't answer my question about uninstalling the update. That's the first thing to do if you suspect it's related to a Windows update. Be sure to hide it then in Windows Explorer it it will come back automatically (if you have automatic updates enabled).

But there might be more serious things amiss.

Kees

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Re: hide
by Kees_B Forum moderator / June 14, 2015 1:40 AM PDT
In reply to: Re: message

Sorry, I meant "hide it in Internet Explorer".

Kees

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Answer
Error Message
by jeniscott / June 14, 2015 9:27 PM PDT

There is no IE download for Windows 8. On the off chance that your IE establishment is broken you need to reinstall Windows, you can't even return to a before adaptation of IE. Unless you know diverse.

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Answer
Install two more popular browsers instead
by James Denison / June 15, 2015 3:42 AM PDT
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Answer
reinstall IE
by Joris903 / June 18, 2015 7:55 PM PDT

I would recommend you to uninstall Internet Explorer completely. Thereafter, check if the previous version of Internet Explorer is working correctly.Thereafter, try to reinstall IE & check if it works fine.

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