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Internet Explorer Shutdown Issues

by Schokers / May 4, 2009 11:56 AM PDT

I have a Dell Inspiron 530 desktop with 2.4GHz Intel Core 2 Duo E4600 processor with 3GB RAM and with OS Windows XP Pro SP3. While I now use Firefox as my default browser I have also been using Internet Explorer, recently upgraded from Version 7 to 8. The concern (which occurs in both versions) is that while I can open a web site with no problems, as soon as I close the browser using the red cross at top right I get the error message "IE has experienced a problem and needs to close". With version 8, one of the tabs that was open reappears with a message saying that this tab has been recovered. Event viewer shows event ID 1000 and a description as follows:
"Faulting application iexplore.exe, version 8.0.6001.18702, faulting module unknown, version, fault address 0x03200ea3."
While I can stop using IE all together, I am interested to find out what may be the cause. Could it be caused by an add-on because it seemed to start at about the time I upgraded Billeo (a form filling program)?

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Internet Explorer Shutdown Issues
by Cursorcowboy / May 4, 2009 9:48 PM PDT
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Please Try This Also...
by Grif Thomas Forum moderator / May 5, 2009 12:45 AM PDT
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Add-Ons the Problems?
by Schokers / May 5, 2009 8:29 AM PDT

Thanks for your suggestions. As I suspected, it appears that Add-Ons are causing the problem. I went to the link provided by Cursorcowboy which suggested opening IE without Add-Ons. When I disabled Add-Ons, IE closed down normally without any error message. As the problem occurred with both IE7 and IE8 it appears that the problem is accociated with the Billeo add-on (recently upgraded) and its interface with IE generally. As Billeo is a useful add-on, I guess I will have to stick with Firefox.

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(NT) Your Choice.. I Uninstall The Add-Ons
by Grif Thomas Forum moderator / May 5, 2009 8:48 AM PDT
In reply to: Add-Ons the Problems?
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Final Resolution
by Schokers / May 6, 2009 9:57 PM PDT

I raised this problem with Billeo support who suggested I download the latest version. This corrected the problem so I can now run Billeo as an IE Add-On if I want.

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Internet Explorer Shutdown Issues
by dp84 / July 13, 2009 7:21 PM PDT
In reply to: Final Resolution
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