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Internet Explorer Script Error

by T.Jones / October 6, 2004 6:41 AM PDT

Could someone please help.I have recently installed Norton Internet Security into Windows XP SP2,but when I try to configure it I get a script error message.Reads- Line: 262-Char: 3-Error:"Main Frame.m a Wizard Panels" is null or not an object.-ULR:res//C\Program%20Files\Norton%20Internet%20Security\CfgWzResdll/CfgWizRoadmap.htm. Any ideas would be much appreciated.

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Re: Internet Explorer Script Error
by Kees Bakker / October 6, 2004 7:45 AM PDT

T. Jones,

Did you already try the Symantec site? They've got a faq, a good search functionality in their knowledge base, maybe a forum (I don't know for Symantec, but McAfee seems to have one), and of course - having bought their product - you're entitled for technical support (although it might not be free) if the help-yourself-method doesn't work.

It could be an error in one of their scripts, possibly of a kind that only crops up in the SP2-version of IE, depending on if it's a very old or a very recent version of the program. You certainly can't remedy that yourself.

Kees

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Kees you just triggered a memory.
by billzhills / October 6, 2004 8:06 AM PDT

Was recieving a script error from McAfee
similar to yours.

E-mailed tech support and recieved this ....

"It seems to us that the real cause of the problem you are facing at present is because of the previous version of script engine from Microsoft. In order to fix the above issue, we need to update the Script engine." Go to
http://ts.mcafeehelp.com/faq3.asp?docid=278390 ....

May need something like this from Symantec.

Bill
.

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And ...
by Kees Bakker / October 6, 2004 7:48 AM PDT

IE>Tools>Internet Options>Advanced has some checkboxes for scripts (disable script debugging and disable display of error notifications in my IE5.5). It might help to play with them a little bit.

Kees

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Re: And ...
by Velocitycomputers / October 11, 2004 1:58 AM PDT
In reply to: And ...

Try this, should fix you up.....

This problem was fixed in the latest Norton AntiVirus program update. To install the update, start NAV, run LiveUpdate, download all available updates, including any Norton AntiVirus Updates, and then restart the computer when prompted. For more details on how to run LiveUpdate, see the document How to run LiveUpdate.

If you find that you cannot start Norton AntiVirus to run LiveUpdate and obtain the update that fixes this problem, you can do the update manually.

To run LiveUpdate manually

On the Windows desktop, click the Start button > Run.
Type luall and press Enter.
On the LiveUpdate screen, click Next to download all available updates.
Click Next in the following screen and then click Finish when the process is complete.

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