Internet Explorer, Help and System Restore not opening

Thanks for the reply Charlie. How do I delete the updates?

Go to control panel>add/remove>tick the box that says "show updates"
Tom

Go to Start > Control Panes > Add or Remove Programs > check the box that says "Show updates" > double click the update that you want to delete and follow the prompts to remove. It may be necessary to restart the computer for the changes to take effect.

Charlie

I seem to have an uninstalled update that I can not find.

I still have 5 updates waiting to be installed which I can locate. When I click the yellow shield in the bottom corner, a Windows Automatic Update window opens. If I check Custom Install, I get a list of updates. I click next and it shows me the list of updates waiting to be installed. I then deselect all of them. When I go to Start/Turn Off Computer a window opens with the 3 normal options of Standby, Turn Off Restart. However, under Turn Off there is a message which says "Click Turn Off to install important updates and turn off your computer. Click here to turn off without installing updates".

If I use the "Click Here" option, the computer switches off and reboots OK and everything works fine. If I deselect the 5 updates from Custom Install and then use "Turn Off" when I reboot, I then can not access IE, Help Ststem Restore. How do I remove this unknown update that is waiting to install itself?

Here is another way to open System Restore. If it opens System Restore, try restoreing the computer to a date/time prior to when you first tried to perform the updates.

Go to Start > Run > type or copy and paste
"%systemroot%\system32\restore\rstrui.exe" exactly as it is here, but with out the quotes.
When you are finished typing press OK.

Post back the results.

I have tried using "%systemroot%\system32\restore\rstrui.exe" but nothing happens at all. The problem seems to be centred around update KB933566. This already appeared to be installed on my computer when I looked at add / remove programmes. At this stage tonight, my computer was working fine. I then installed the updates one by one and rebooted via Turn Off. After the last update and reboot, the computer was fine. Shortly afterwards, new updates were advised. This new update was KB933566. Although this already appeared to be installed, I created a System Restore Point and I installed it again. After rebooting, the problems returned and updates was advising me that an update (KB933566) was ready to be installed again. I tried the "%systemroot%\system32\restore\rstrui.exe" but it did not work. I am now running sfc /scannow, so will not be able to go further tonight as this takes quite sometime. Once restored, I will go back to my restore point. Any further thoughts would be appreciated.

You can try [url=http://www.softpedia.com/get/Tweak/Uninstallers/Add-Remove-Pro.shtmlAdd-Remove Pro 2.10

Tom

"a Windows Automatic Update window opens."

If you have it set for automatic updates it will keep nagging you.

I have mine turned off,"I check the do not nag me box"

screenshot of how mine is set.

http://img49.imageshack.us/img49/7580/updatetj7.jpg

for me too seems the best way to go. Then every week or so I manually run Windows Update. Then I always choose Custom install so I can pick and choose from all the updates instead of just the Critical. I'm not sure about the Express, but with Custom I get an option to hide the one's I never want to see again. And some I don't even want installed, most recently WMP 11 and IE7. Some updates it seems are really for the vendors convenience, rather than mine.

A couple days I checked out windows update site and I no longer have the option for custom updates.

http://img522.imageshack.us/img522/3028/wuml2.jpg

If I click on it they will shove IE7 down my throat.Do you see the same when you go to their site?

Tom

I installed the updates 1 by 1 and narrowed the problem down to Cumulative Security Update for Internet Explorer 6 for Windows XP (KB933566). This already appeared to be installed when I checked Add / Remove programmes. I have done a search on this update and it seems to be causing a lot of problems and others have picked up on the duplication. I have done a system restore and will just skip this update.

Thanks for your replies.

You could remove Cumulative Security Update for Internet Explorer 6 for Windows XP (KB933566) and try a reinstall since maybe it was corrupt,LINK.

If you do remove it I would use CCLEANER SLIM BUILD

Use the issues button,then the cleaner button,then reinstall

Tom

Yes. I get that page on occasion. But clicking on the "Update Windows" button never tries to push IE7 on me. It [seems] to download or update something to do with being able to update faster, or something. I think. Following that I get the page with Express/Custom, etc. I would definitely contact MS from their "Get Help and Support" link at the Update site.

I don't remember what problems I was experiencing with IE7. But I plan on waiting plenty long enough for bugs or what ever to be worked out before trying it again.

Carlie

I was certainly reluctant to try.I just tried and said it was loading files and such then it went to the options for express or custom.

I opened again and it said I needed active x,installed it and everything seems ok,I thought active x was already installed,maybe its an update.

Thanx,
Tom

Tom,

I have had the same thing happen before. You click Update Windows and then it updates the Windows Update software (When I did it, it didn't force IE7 down my throat). Then once that update is complete it takes you to the page where you have the Express and Custom update options.

Its new to me,thats why I was reluctant to try it.Charlie said he tried it with no problems,I tried it with no problems as well.

Tom