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Internet explorer crash/winspool conflict?

by cjsilwood / March 31, 2004 6:54 PM PST

(Windows 98 Second Edition 4.10.2222 A)

Every time I try to update either Windows or Internet Explorer I get as far as "100%" and then a crash, with the message:
"Microsoft Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience."

AppName: iexplore.exe AppVer: 6.0.2800.1106 ModName: winspool.drv
ModVer: Offset: 000016c3

I have tried the recommended remedies, i.e. remove anti-virus software, include the WinMe version spoolss.dll, but to no avail. I have had a similar problem recently with print queuing but rectified that with the software removal.


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by Kees Bakker / March 31, 2004 8:27 PM PST

Use windows-update to find out what critical updates you need. Then download them the normal way from Microsoft, and run them.

This is the site for Windows 98:
IE security patches can be obtained from

Hope this helps.


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by cjsilwood / March 31, 2004 10:00 PM PST
In reply to: Work-around.

Thanks for the reply! Unfortunately the problem arises when any of the update procedures are run!


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Clear now.
by Kees Bakker / April 1, 2004 4:28 AM PST
In reply to: Re:Work-around.


I already wondered what the '100%' was, but now I understand. It's strange, windowsupdate doesn't print at all, so an error in the spool is rather unexplainable.

If this is the only problem you experience, I think I wouldn't advice to format the hard disk and reinstall Windows. Just see what you can do without Windowsupdate. But if you think otherwise, you may.

For IE, it's simple: the latest cumulative patch (which is all you need) can be downloaded from

For Windows 98, order the Critical Patches cd. See
There are not many new patches for this old OS, so an occasional visit to the corporate site from by previous post might be sufficient.

For MS Office (which isn't included in Windowsupdate, I think) visit the download section of

However, you write about replacing a file with an ME version. Did you read this: ?
It is a rather similar problem (66%, not 100%), and it says the solution is to restore the windows 98 version of the file, not the windows me version. Which doesn't seem a bad idea to me.

Hope this helps.


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