TVs & Home Theaters forum

Question

Internet connectivity

by sonicbabe / February 20, 2016 9:19 AM PST

Am a new 'smart tv' owner - the Samsung set is working fine except that we're unable to connect directly to the internet (our PC connectivity is a-ok). Coding on back of the tv set is: model #UN55J6200AFXZA, version US02, s/n 04K73CAH110914A. Please advise - thanks!

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Clarification Request
More specifics needed
by Pepe7 / February 20, 2016 2:31 PM PST
In reply to: Internet connectivity

Who is your ISP and how are you trying to connect? Wirelessly or wired? If wirelessly, try using a wired (ethernet) connection instead. Works much better typically.

Or is this some sort of settings issue? Have you tried changing the DNS at all?

All Answers

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Answer
As noted. Try the DNS.
by R. Proffitt Forum moderator / February 20, 2016 2:56 PM PST
In reply to: Internet connectivity

Try 8.8.8.8 and have Samsung confirm your firmware is current.

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Answer
Details
by sonicbabe / February 20, 2016 3:38 PM PST
In reply to: Internet connectivity

Our provider is Comcast and it's a wireless setup. We can't really do a wired configuration given the location of the tv (lower level, no drop ceiling thru which to connect to the router located on the upper floor). My husband is familiar w/ DNS - says the problem is he can 'see' the router on the tv and can 'see' the tv on the router but we're still not connected to the internet. Given this, is there a specific change to the DNS we should try? I hope this extra info is helpful - thanks for responding!

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