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Internet Connectivity issues on custom-built PC

Hello. I have been experiencing very, very annoying problems with my new computer's internet connection and it seems to be increasingly worse. At first, it started with browsing and streaming only. This meant having to refresh the page constantly to get things going again. However, I now not only get download speeds of 50 kb/s or less, but I am constantly disconnecting from all of my favorite online games. I know for a fact that this is exclusively happening with my PC as the tablet, laptop and phones in the house are having no internet problems whatsoever. I have tried using a PCI network card to see if a wireless connection would make any difference and all that does is send my ping into the 500's. Now that my ISP has told me I'm "on my own" I'm stuck troubleshooting on my own and I have run out of ideas. I'm supposed to be hitting 25mb/s or more and I'm getting 50kb/s...

Here are my PC specs:

OS - Windows 10 Pro
MoBo - ASUS Z97-A
CPU - Intel i5 4690K @ 3.5 GHz (OC'd to 4.7GHz)
RAM - 8GB DDR3 x2
GPU - GeForce GTX 970 4GB

P.S. I'd give you guys a speed test report too but I can't even get through one without it freezing.

Thanks for your time.

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All Answers

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Answer
suggested ts steps

In reply to: Internet Connectivity issues on custom-built PC

first thing first, if you can boot into safe mode with networkinh and try do so, it may just be malware.

Next open console, ipconfig, note gateway, ping [gateway] -n 50

what is the summary? Wired vs wireless?

in case its flash corruption try speedtest at dslreports its html5 based.

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requested info

In reply to: suggested ts steps

Thank you so much for your reply.
First off, I've taken out the network card as it was not helping my situation, but I got all of the data you requested for the wired connection. Let me know if you think it would help to try it with the network card too and I will do so.

PING:

Ping statistics for fe80::2276:ff:fef8:f0%3:
Packets: Sent = 50, Received = 46, Lost = 4 (8% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 12ms, Average = 2ms

Speed Test Results:

http://www.dslreports.com/speedtest/4004230

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hmmm...

In reply to: requested info

K, I am confused, you say you took out the network card, and your not using wireless, do you have 2 network connections for Ethernet? If you do and put the other one back in, make sure you completely disable the original in the cmos/bios.

Also if your losing 4% of packets getting to the gateway that indicates an issue with either your computer, the Ethernet cable, or the gateway. I assume this is a DSL modem with wireless?

Next suggested test is the IPstack, you can ping 127.0.0.1 -n 50
if you lose packets here, its your computer as this is the internal loop back adapter.

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also,

In reply to: suggested ts steps

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Here my ISP speed varies with time of day.

In reply to: also,

My thought to way is Netflix use. You really see it kick in about 6PM.

I must be missing it here. I can't find if this is WiFi or wired.

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Your answer

In reply to: also,

I totally agreedes with you.

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Answer
My advice. Don't overclock.

In reply to: Internet Connectivity issues on custom-built PC

Move to stock everything till you sort this out.

That said I can't tell if this is on WiFi or wired.
Also, some found install some Privacy Shield which will do as asked at the expense of speed and dropping packets it feels are not safe.

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wired connection only.

In reply to: My advice. Don't overclock.

Since I have reached out to the forum I have not used a wireless connection of any kind. I was just explaining how using a network card in my PC (temporarily) was one of the things I did before to troubleshoot my problem. Can overclocking really mess with diagnosing my problem, if so, how? And what is Privacy Shield?

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OC'ing It can change bus clock rates, etc.

In reply to: wired connection only.

When I have a nutty problem, I will head to stock. As to why, I guess we would need a crash course on your PC. But I didn't design your PC so I can't know if there are clocks that change with OCing or not. (I did designs for embedded computers years ago.)

Anyhow the goal is to not debate unless that's your goal. Mine is to see if we can improve or fix what you have.

I'm missing details on the network gear. One poor member had a known back modem/router and I had to leave it at that. Here's hoping it's not that.

Also, are the Ethernet cables factory made? You won't believe how many times I've found hand made cables and changed them to good ones only to have the cable's maker want to debate wiring pairs. Sorry folk, that's on the web. I only fix this stuff.

Post was last edited on May 25, 2016 2:04 PM PDT

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Back to default

In reply to: OC'ing It can change bus clock rates, etc.

The PC is all factory default now and the cable I'm using is a factory cable. I can pick up another one next time I go out just to COMPLETELY rule it out but I have my doubts as I have tried another cable I found and didn't get any different results.

Modem model # TER-HCNA2
Router model # DGS-1005G

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I do carry spare cables on calls.

In reply to: Back to default

But this is just to rule it out. Handmade cables done right are fine but let's see if there is some unknown items here.

Firewalls, security suites, malware, torrents?

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(NT) all clear

In reply to: I do carry spare cables on calls.

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In case of confusion...

In reply to: all clear

I have just realized that by saying "all clear" I probably made the cnet community think that my issue was resolved. What I really meant was that I didn't have any problems related to "Firewalls, security suites, malware, torrents", and that all of that troubleshooting had been done already.

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Machine looks pretty new.

In reply to: In case of confusion...

Time to talk to it's maker.

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Set up

In reply to: Back to default

What your calling a modem seems to be a coax adapter.

What your calling a router seems to be an ethernet switch.

So it's not at all clear what your network setup is.

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