EDIT: Resetting the modem will turn the internet back on in an hour or so, but then it will stop connect at a random time (an hour, usually)
The model number is E1012, if that's any help. I can't find the manual online.
I have a modem (Next Level Communications) that will randomly connect to the internet, and will go out anytime. The lights on the modem are Power, System, Line, LAN, and Data.
When the internet works, the Power light is green, system is dark, Line is bright green, lan is orange, and data flashes green.
When it doesn't work, the Power light is green, system is dark, line is dark, lan is orange, and data is dark.
I tried calling tech support, and everything they suggested didn't work, so they said the modem was defective and that they would replace it free of charge. The new modem does the exact same thing.
I would really appreciate some help in fixing this! Thank you!