Question

Internet connection randomly cuts out

Connection drops randomly with the ethernet/pc icon and red x for no reason. Drivers up to date and option to not put the hardware to sleep selected but still happens. This isn't the first pc/laptop I have had this happen to before and it is always after an update sometime down the line. Obviously the troubleshoot function doesn't do anything as usual.

Discussion is locked
Answer
Follow
Reply to: Internet connection randomly cuts out
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: Internet connection randomly cuts out
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Comments
- Collapse -
Answer
Not enough to work with.

Here I usually track it down on a call to the router all too often. Fixes include firmware updates, settings and swapping in a better router. But here we don't have anything to work with so could be your PC.

Here's a thing. When a client says the problem follows them to their next PC then it's either elsewhere (the router is common here) or they are doing something "just like they did on their last PC". For what the owner is doing we look at what's not stock for say Windows 10. I lost count of Hotspot Shield finds and VPN woes. But again these don't apply. Yet.

- Collapse -
Answer
Could be related to router or line

Connectivity being randomly cut could be an issue related to the router or the line. It is best to contact your ISP regarding this. They would be able to better assist you with the random loss of connectivity to the Internet since they have access to line stats and line profile monitoring tools.

CNET Forums