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Internet connection problem

by Bill McKenzie / January 28, 2010 9:56 AM PST

I have 2 computers with ASDL broadband, one with XP and the other with Vista Home Premium. Over the past 2 weeks the machine with Vista, when browsing, frequently gives me "Unable to open page" or 'Oops this link appears to be broken'. Often, when I use Google, the link doesn't open but instead my search term appears in the tab at the top. Yet when I click on the network connection icon in the system tray, it shows that I have internet access.
It doesn't happen on the XP, which make me wonder if it's Vista? I'd appreciate any help and advice.

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Just Some Thoughts.
by Grif Thomas Forum moderator / January 28, 2010 10:20 AM PST

1. Make sure you have the latest firmware installed on the ADDL modem/router.. There are some older firmware versions that simply don't support Vista/Windows 7 well.

2. Since you don't mention whether the Vista machine is connected wirelessly or through ethernet, be sure to check all cabling and connections on the Vista and if connecting wirelessly, check the manufacturer's website to be sure you've got the most recent wireless adapter driver installed.

3. Check the Vista machine for malware using BOTH of the free spyware removal programs below:

Malwarebytes Antimalware

SUPERAntispyware Removal Tool

4. If you've got Norton installed on the Vista machine, we have seen some issues with Norton and its firewall. Some actually require the program to be removed to fix the issue. Your choice.

Hope this helps.


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Sure did help, Grif -
by Bill McKenzie / January 30, 2010 8:18 AM PST
In reply to: Just Some Thoughts.

I'd overlooked the bleeding obvious - a loose connection.
Thanks so much!

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Oh Oh
by Bill McKenzie / February 1, 2010 9:07 AM PST
In reply to: Just Some Thoughts.

Problem still happening. It's an ethernet connect and the link integrity light is green but intermittently flashes amber. I assume this is the problem. The blue cable is OK. What's the most likely culprit - computer or Belkin Wireless G modem?

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Test With Another Computer.. I Suspect Ethernet Adapter..
by Grif Thomas Forum moderator / February 2, 2010 4:05 AM PST
In reply to: Oh Oh

Test using a laptop or another computer by plugging in the ethernet cable to the other known "good" computer.. If everything runs well there, then you'll know an ethernet adapter needs to be replaced INSIDE the computer.

Hope this helps.


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