Windows Vista forum

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Internet connection problem

Hi. I have a internet connect problem that needs some advice.

I have just bought a new Acer desktop PC that came with Vista home basic. My internet connection was fine for abt 2 wks when i suddently lost connection. All check done showed that its not hardware problem (modem ok, lan cable ok, signal ok. running short of ideas, i did a sytem restore and it returned to normal. However, on the next day, the internet connection was lost again and i need to do a system restore again. so practically, i am doing a system restore everyday in order to get online. I was told it might be the auto update that is causing the problem. To fix this, I have turn the auto update to OFF, my Norton was disabled and i turn Windows Defender autoscan to OFF asw ell. However, the problem persist. When i checfk the update history, it continue to show that update was being "successfully" installed dispite me turning the auto update off.

I need advise on this matter. Is it likely due to updates that are causing the mess ? If so, i have already turn autoupdate off but why is it still secretly installing updates (the updates were windows defender definition files. If no, what else can I do about this..

Any advise is greatly appreciate. Thanks a million.


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Is the connection Wifi, Ethernet, DialUp, other?

In reply to: Internet connection problem

Some details are missing.

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Its Ethernet connection

In reply to: Is the connection Wifi, Ethernet, DialUp, other?

Its ethernet broadband connection using a LAN cable. Thanks

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Given only this. Make it a warranty issue.

In reply to: Its Ethernet connection

Your post doesn't have the detail to nail it so let's make it a warranty issue. Your machine looks fairly new so let it fail then call it in.

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A few questions...

In reply to: Internet connection problem

It all depends on how you're connecting to the internet. It most likely will not end up being a hardware issue thus your warranty will not cover it.

1) Are you using wireless or wired?
2) If wired are you using DSL or Dialup?
3) What antivirus software are you using, and are you using more than one?
4) Does the antivirus software included a firewall?

First thing you're going to want to try is "Power Cycling" your router. Which simply means shutting everything down. After five minutes of being off you will want to power on each device one by one. First you will power on your modem, then your router, and then your PC.

Next, you will want to ensure that you are being assigned an IP Address for your internet connection. To do this you will need to access the command prompt.

1) In the "Start Search" bar type CMD and do not hit enter. At the top of the search you should see a program labeled CMD.
2) Right click on it and select "Run as administrator". A black window should open with a blinking cursor.
3) Next you will need to type the following commands and hit enter after each one.
4) This will put you in the desktop folder and create a text file with all the output information. This will give us a better look at your network connection.
5) Next you will need to type the following commands and hit enter after each one.
6) After the last command completes you will need to restart the computer. If you're connected wirelessly that will most likely have resolved your connection issue.

However, without any detailed information I'm sort of in the dark. If you could please paste the contents of that TXT file to this thread when you have the opportunity that would be great.

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