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General discussion

Internet Connection Gateway Ping fails on TV

by DuncanOwen Oct 23, 2010 7:47AM PDT

Have a Samsung PN50B860 TV and Samsung BNP3600 both connected to same wired Airport Extreme router (software v-7.4.2) through a gigabit switch (no MAC address access control). The Blu-Ray player always connects fine -- no issues.

The TV passes all network connection tests until it gets to Gateway Ping which always fails no matter what gateway value I use (10.0.1.1 or 127.0.0.1). All other computers on same wired network ping the gateway just fine. Do I need to change something on the Airport Extreme or is this a software issue in the TV network configuration software? Has anyone else had this problem and solved it without a software update?

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3 Posts
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"Gateway Ping which always fails no matter what gateway"
by r. proffitt Former Forum moderator Oct 23, 2010 8:03AM PDT

"Gateway Ping which always fails no matter what gateway value I use (10.0.1.1 or 127.0.0.1)"

That's a BIG CLUE. Why can't you let the product get it's IP addresses automatically?

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Gateway Ping Failure
by DuncanOwen Oct 24, 2010 3:30AM PDT

Before I responded back with my rationale for setting up manually, I thought "good question". I "thought" I was getting further into the network handshake when setting up manually than with auto (which failed the first test).

What your question raised was, what if the manual IP assignment allowed me to pass the TV's canned test, but in fact really was no proof of connectivity to the switch/router?

So went back to do some further testing. I pulled the cable out of the TV and plugged it into my Mac Mini (which auto-assigns just fine on the same switch/router but on a different cable), and guess what -- no auto assignment there either.

Bottom line, after further test confirmation, I had a bad CAT-6 cable. I must have damaged it pulling it through the wall or it was DOA. Auto assignment works fine now on a new cable. I'll just be very careful pulling the new cable through the wall.

Thanks for the quick response of a simple question to my question which put me on the right track and saved me from going down a rat-hole.

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Glad it helped.
by r. proffitt Former Forum moderator Oct 24, 2010 8:07AM PDT

Let's hope others are saved from that hole by your kind sharing of your story.

Again, thank you for sharing,
Bob

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