Question

Internet connection drops for 10-20 sec multiple times a day

Jul 3, 2018 4:16PM PDT

Hello,

For the last 2-3 months, I've been experiencing some issues with my internet connection. Multiple times throughout the day, my internet connection will drop for about 10-20 seconds at a time, then return to normal. It drops the internet connection for everything on my computer, whether I'm playing games or talking to people through skype, it ceases all internet connectivity on the computer for the 10-20 second period.

I've been in contact with my ISP about this for months, and I've gotten a new router sent to me, bought a new ethernet cable and it have not solved anything as of yet. If it has any relevance, my ISP is Hiper (Danish company afaik) and I've been using their internet for over a year without many issues, until 2-3 months ago.

A few things I can mention that might help find the source of the problem:

- Im using a router which was given to me by my ISP, and I'm using a wired connection from my computer to my router (ethernet), and I'm using a desktop PC I built myself around 3 years ago.

- I believe its likely not on my ISP's end, and more so something on my end disturbing my connection, if so what could it be? If there is some sort of damage to my PC, which part of it would cause this kind of issue? The motherboard maybe?

I'm desperate to get this solved, so any suggestions, questions or input you might have that could help me, I would appreciate a lot!

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Comments
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Answer
As a test.
Jul 3, 2018 4:23PM PDT

Boot up any current Live Linux on USB and run for time. If it stops, it could be your PC.

I'm going to start with the most common things I try after the test.
1. Be sure the date and time is for my zone in both router and PC.
2. Try another DNS (google, how do I use the google DNS?)

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Question about test.
Jul 3, 2018 4:36PM PDT

Im not familiar with live linux or what it is, could you tell me where to find it, and how/what it means that I should 'run for time' since Im not sure what that means exactly Grin

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There are now thousands of web pages about this test.
Jul 3, 2018 4:46PM PDT

Mine is dated at http://tips.oncomputers.info/archives2004/0401/2004-Jan-11.htm so I think any Mint, Puppy or Ubuntu would do fine. We never learn Linux as we just boot and never install then run Firefox or another browser.

If this is not possible I worry that you might have been just taking it to a shop for repair over the years or as I'm seeing more often, folk just buy a new PC!

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Answer
Internet
Jul 4, 2018 1:03AM PDT

Look at the lights on the router when the machine is running normal.

When the internet drops look at the lights......anything change?

If there is another device using this router does it also lose the internet?

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Reply to question
Jul 4, 2018 1:57AM PDT

When my internet connection drops, the lights on the router remain unchanged.

As to whether it happens on other devices, I haven't experienced it happen on anything but my desktop pc, but I dont really use any other devices than that. I asked the other people in the household, and none of them have been experiencing the issue I have.

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Connection
Jul 4, 2018 2:35AM PDT

Google............... disable driver updates.
Turn that on.

Visit the mobo maker's site and update all the drivers that are shown.
Start with the chipset.

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Reply to Connection
Jul 4, 2018 3:55AM PDT

I did as you said, disabled the automated driver updates in my windows, then went to asus website to find my motherboard and installed the drivers listed there, link below to where I downloaded it from. I didnt install the BIOS part of the drivers tho, as I'm unsure on how to do that exactly, is it something I should definetly still try to do?

https://www.asus.com/Motherboards/B85PRO_GAMER/HelpDesk_Download/

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Bios
Jul 4, 2018 4:10AM PDT

Leave the bios alone for now.

Test with the new drivers.

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Reply to Bios
Jul 4, 2018 3:50PM PDT

I updated the drivers as you explained earlier with the exception of the bios drivers. It went throughout the day without any issues, until about 1hour ago, it happened again, then again about 15minutes later.

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Answer
Substitute Components
Jul 4, 2018 7:43AM PDT

Can you borrow a laptop or desktop computer from someone for a day or two? If so, connect it to your router using the same ethernet cable that is currently connected to your PC. If the disconnect problem continues then you know that your PC is not the cause of the problem. Next, try a different ethernet cable and see what happens.
If the disconnect problem ceases then something in your PC is probably at fault. Does your PC have two ethernet ports, by any chance? If so, try the second port. If there's only one ethernet port, try wifi instead of ethernet. Disconnect the ethernet cable and plug in an inexpensive USB wifi adapter. You can buy one online at Amazon or Newegg for $5 to $10. Better ones cost around $20 - $25. Anyway, get a wifi adapter and see if the problem persists using wifi.

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Reply to Substitute Components
Jul 4, 2018 3:57PM PDT

I doubt that I'd be able to borrow a desktop which I could use for the same as my own computer, however I do have a laptop which I use for watching youtube, Netflix etc, which I could potentially do it with, the only problem there is that I only use that laptop for the mentioned above, and not something where I would notice a drop in internet connection immediately, like I would on my desktop when I'm playing video games etc.

My pc doesn't have 2 ports sadly, only 1. I might be able to test if the issues persists on wifi as well or if they're limited to ethernet.

I bought a new ethernet cable about a week ago to see if it had anything to do with the cable being at fault, but the problem persisted like usual.

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(NT) What About Fortnite?
Jul 5, 2018 6:19PM PDT

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