Networking & Wireless forum

Question

Internet Connection b/w Router and Access Point is Broken

I live in the mountains, my town recently got broadband service. They installed my service three weeks ago, unlimited broadband 25mbs. It worked great the first two weeks. Then in the middle of streaming, the internet connection stopped. I called the company, they have been slow to respond and they don't know why its not working, and because I am so secluded they appear to be in no rush to help me. They say everything is working on their end, but they have not come out and checked. I get the error message during network diagnostics "The internet connection between your router or modem and the access point is broken". My phone and laptop connect to the router through wifi but both show "connected but no internet". They installed a small satellite dish looking thing that receives the broadband service from the tower, cable runs down through the wall, connects to a small device that has 24v on it, then runs another ethernet cable to the back of the router. It is a ReadyNet AC1000M router. The LED on the router shows that the device is On, and the WAN shows that the port is connected. The installation booklet says that this WAN LED would be blinking if Data is transmitting. I have hit the reset button on the 24v box and the router many times, still no change. I'm not sure if its something I've done or if its the small satellite dish receiver. I have no cell service at my house so I have no way of diagnosing the issue over the phone with someone. Anybody have an idea?

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Clarification Request
Did you check the ReadyNet's Status?

In reply to: Internet Connection b/w Router and Access Point is Broken

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Reply

In reply to: Did you check the ReadyNet's Status?

I don't have access to the diagnostics, the installer did not leave me any info. He installed the hardware and software but did not leave me access to the software for the router. I took a screenshot of my phone connected to the router:

HTTP Proxy
Unknown

RSSI
-32dBm

AP MAC address
00:01:9f:3a:2f:04

AP IP address
192.168.11.1

Status
Connected

Signal strength
Excellent

Link speed
200Mbps

Frequency
5GHz

Security
WPA/WPA2PSK

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Sadly if you can't get to the status screen

In reply to: Reply

We are stuck. Without that I can't check out what's up.

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PS.

In reply to: Sadly if you can't get to the status screen

The car analogy is that you have a car and the dealer put locks on the hood so you can't check oil and other fluids or even jump start the car. All this means it's between you and the dealer. (ISP.)

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