internet connection

hi could any one help i bought a smart tv 55inch 8000
connected to the internet but when i try to connect it always
says on scree connecting but it never does when i check
setting the network says connected so all the wireless
details seem correct i have a aol router 512 if this is any
help even if you let me know how to contact samsung

thanks jim

Discussion is locked
Reply to: internet connection
PLEASE NOTE: Do not post advertisements, offensive materials, profanity, or personal attacks. Please remember to be considerate of other members. If you are new to the CNET Forums, please read our CNET Forums FAQ. All submitted content is subject to our Terms of Use.
Reporting: internet connection
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
- Collapse -
Clarification Request
If the WiFi security is set to WEP
- Collapse -
internet connection


thanks for your reply but my router is set to what you said i phoned Samsung
support and they said try the cable and if this did not work the tv is faulty
i phone another person on support and he said try updates but this did not
work either any suggestion would be appreciated i find that samsung are not
really helpfull with this problem thanks jim

- Collapse -
I've found no maker to help with network issues.

To help folk along we have collected many of the known issues at the supplied link. No maker I know of supports your home network so when this fails your best bet is to find a network guru to check it out. I have tests I can perform on site but can't share them in the forums because I find most folk are not ready for the work.

For now, call it in and get it fixed under your warranty.

CNET Forums