Question

internet connection

hi could any one help i bought a smart tv 55inch 8000
connected to the internet but when i try to connect it always
says on scree connecting but it never does when i check
setting the network says connected so all the wireless
details seem correct i have a aol router 512 if this is any
help even if you let me know how to contact samsung

thanks jim

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Clarification Request
If the WiFi security is set to WEP
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Answer
internet connection

hi

thanks for your reply but my router is set to what you said i phoned Samsung
support and they said try the cable and if this did not work the tv is faulty
i phone another person on support and he said try updates but this did not
work either any suggestion would be appreciated i find that samsung are not
really helpfull with this problem thanks jim

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I've found no maker to help with network issues.

To help folk along we have collected many of the known issues at the supplied link. No maker I know of supports your home network so when this fails your best bet is to find a network guru to check it out. I have tests I can perform on site but can't share them in the forums because I find most folk are not ready for the work.

For now, call it in and get it fixed under your warranty.
Bob

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