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Internet address links don't work

by WillingLearner / November 22, 2005 7:56 AM PST


I recently started having problems using internet address links from my email etc. I can copy the link, open my browser, paste the link & successfully access the site but I can't reach the site by simply clicking on the link. I ran Norton WinDoctor which ID the problems as
"windows/microsoft/NET/Framework/v2.0.50727/..... cannot access the file msvcr80.dll. I uninstalled & reinstalled the .NET framework 2.0 but it didn't solve the problem. Any ideas?

I am running Windows XP, Home Edition


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Re; Internet address links don't work
by Tufenuf / November 22, 2005 8:09 AM PST

WillingLearner, Follow the instructions under the Resolution section at the link below. Many times registering the referenced dll files corrects the problem. Also make sure that you have Internet Explorer set as your default browser.


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Want to avoid uninstalling & reinstalling IE
by WillingLearner / November 26, 2005 1:02 AM PST

Hi Tufenuf,

Thanx for the suggestion. Tried the steps in the knowledge base article that you suggested,except for the IE reinstall. Hyperlinks still not working. Want to avoid the total reinstall because unsure of settings/data loss that could occur. Checked the knowledge base article on uninstall/repair/reinstall IE 6. Tried the 1st step to scan with sfc/scannow but seems that that file is not found. Any other thoughts would be appreciated.


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does this
by mrkhlp / November 26, 2005 6:53 AM PST

happen with any link outside of internet explorer. Can you click on a link in Word or some other app and have it open? It may be as simple as the links lost the association, that is what program they are to use to open. Open explorer click on tools folder options file type and look to see the HTML and HTM file open with internet explorer. If not you can reassociate them there.

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Fixing / reinstalling.
by Cursorcowboy / November 26, 2005 10:12 PM PST

1. Download and follow the instructions for "IEFix" - a general purpose fix for Internet Explorer (Win 98/ME/2000/XP):

Note: Else, some of the core Internet Explorer "?.dll files" may not be correctly registered or need registering. First, verify the exact path of where the Iexplore.exe file is found and used as noted for this example. Second, click Start, Run, type exactly "(Hard Drive Letter):\Program Files\Internet Explorer\iexplore.exe" /rereg and then either click OK or press Enter.

a. Registers Urlmon.dll, Mshtml.dll, Actxprxy.dll, Oleaut32.dll, Shell32.dll, Shdocvw.dll, [Q281679].

b. Refreshes Internet Explorer using IE.INF method -- two additional notes FYI:

? "Unable to Install Internet Explorer 6 on Windows XP (Q304872)"

? "How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)"

c. Initiates "SFC /Scannow" (Win2K&XP), [Q310747].

Caveat: Using IEFix myself, the utility does not suggest or require a reboot but I do suggest that you do. In addition, if an extra icon for IE is located on the Desktop afterwards you may delete it.

2. Reinstalling otherwise:

a. First, be familiar with "Information About Internet Explorer Setup (Q256340)". Second, click Start, Search, All Files and Folders, More Advanced Options, enter a check in Search Hidden Files and Folders, Search System Folders, and Search Subfolders. Type ie.inf in All or Part of the File Name box, select C: in the Look In drop-down menu or the letter of the hard drive containing the Windows folder, and then click the Search button. Find the file labeled ie.inf in the result pane. Right-click this file and then from the context menu, select Install.

b. The article [Q304872] states that when you try to install IE6, you may receive an error message that can occur if it has already been installed and the installation package does not contain any new customizations -- a customized versions of Internet Explorer 6 that was created by an Internet service provider, Internet content provider, or a corporate administrator that is installed instead of the default browser.

c. "How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP (Q318378)."

3. Fixing connectivity/WinSock problems:

a. WinSock XP Fix offers a last resort if your Internet connectivity has been corrupted due to invalid or removed registry entries. It can often cure the problem of lost connections after the removal of Adware components or improper uninstall of firewall applications or other tools that modify the XP network and Winsock settings. If you encounter connection problems after removing network related software, Adware or after registry clean-up; and all other ways fail, then "download" and give WinSock XP Fix a try, a 1,412kb file. It can create a registry backup of your current settings, so it is fairly safe to use.

b. "LSP-Fix" is a free utility that may be downloaded to repair certain problems associated with Internet software when you can no longer access Web sites due to bugs in the LSP software or deletion of software. LSP-Fix repairs the Winsock LSP chain by removing the entries left behind when LSP software is removed by hand (or when errors in the software itself break the LSP chain), and removing any gaps in the chain.

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