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International One Year Warranty

by emfu / December 9, 2012 3:19 AM PST

I have bought a laptop in EU country Poland and brought it to Finland. It happend I need a service to my laptop but Samsung Finland did not accept Samsung International One Year Warranty. They requested from me International Warranty Card which is not given to customers in Poland where I bought it. Samsung International One Year Warranty document says nothing about International Warranty Card and only purchase document-receipt is needed as a condition. They say that in Nordic countries International Warranty Card is needed. When I talk to Samsung Poland I was told Samsung does not release any such card to customer and only purchase document-receipt is needed. I am in the between of Samsung Poland and Finland with the ping pong game. This must be the most stupid bussines organization model I could ever heard to put customer between 2 units of the International Company to deal with them. Has anyone had similar case in Nordic countries ?

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Re: International One Year Warranty
by Samsung_HD_Tech Samsung staff / December 10, 2012 5:57 AM PST

Hi emfu,

I apologize for your experience thus far. If you could post your transaction number, I'd like to see if I can get some of my counterparts in the Nordic region to investigate the issue.

Regards,
HD Tech

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Re Re: International One Year Warranty
by emfu / December 27, 2012 4:43 AM PST

Hi,

Thank you very much for offering your help in this case. I was register in Nordic Countries with the following Case No. 2511158257.

Thanks a lot
emfu

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Re: International One Year Warranty
by Samsung_HD_Tech Samsung staff / January 2, 2013 1:01 AM PST

Hi emfu,

Sorry about the delay. I'm forwarding along your message to appropriate people.

HD Tech

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Re: International One Year Warranty
by emfu / February 22, 2013 3:10 AM PST

Hi, Thanks again for your help. Finally I have got response from Samsung Service that my case will be accepted and taken under International One Year Warranty. I have sent my laptop and received it already back. BR emfu

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