If you happen to have a transaction number available, I may be able to forward this to our Executive Customer Resolution Department. That number would start with 4001xxxxx, or 2001xxxxx or a number in that kind of format.
We've been using our new 50" Samsung plasma TV for 5 weeks, all of the sudden while we're watching TV a loud noise comes out of it and a line starts appearing on the screen. It turned out to be a crack on the panel, but in the inside. The TV is not even mounted, we didn't touch it, didn't do anything to it and it's been sitting there for 5 weeks. A Tech sent by Samsung looked at it and specify to Samsung that there was no external damage, not a a scratch... NOTHING, still they refuse cover the TV becaused they say we damaged the TV.... HOW????? BY WATCHING TV???? I've also seen a few posts on different websites about this, has anybody been successful on getting the TV fixed? this is unacceptable.