...with your old CRT TV. Happens a lot with these new extremely thin glass flat screen HDTV's. Just letting them lay flat on their face can make it happen.
So, we purchased a brand new Samsung 65" 4K UHD curved smart TV just this past September, only 3 months ago. One evening 2 weeks ago, we were sitting in our living room watching this TV, when the screen suddenly began to fade and then went completely out. When we tried to get it to turn back on, the screen would just keep flashing and an internal crack on the left side of the screen would flash. The only time we see it is when the screen briefly flashes. There are absolutely NO physical cracks anywhere on the actual screen. I did some research and found that this is likely a thermal crack caused by some sort of internal hardware failure. There has been literally NO physical damage to this TV whatsoever. It just suddenly went out while we were watching it and that is when this internal crack started flashing on the screen.
We have been in a complete battle with Samsung these past 2 weeks. We have been dealing with their so-called "executive office" and twice they have scheduled two different local repair techs to come and look at our TV, only to cancel them both times at the very last minute, claiming that there was physical damage to our TV. We are FUMING!!!!!! There is NO PHYSICAL DAMAGE TO THIS TV!!!!!! It has been sitting on a TV stand in our living room since we first got it 3 months ago! It has not been moved, hit, dropped, or even touched! Now, Samsung is accusing us of physical damage and is refusing to do ANYTHING to help us. We spent $1500 on this piece of junk. We have already reported them to our state's Attorney General Consumer Protection office, who is now sending them a formal notice of our complaint and is giving them 10 days from the date of their letter to resolve this issue with us. I also filed a BBB complaint, but that only resulted in yet another phone call from their completely useless executive office, who once again refused to help us and accused us of damaging the TV.
What I am wondering is if anyone knows of any good news media outlets that we can take our story to. I want to get this story out there for any many people as possible to hear so that they can know to avoid the Samsung brand and to make them aware of how they treat their customers. This is COMPLETELY unacceptable and I will not stop until we get our TV replaced! In the meantime, we just dropped another $1000 to replace this TV. We bought an LG 4K TV this time. Samsung is no longer allowed in this house!