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Intermittent Router

We have problem with our WAN network (router suspect). We use VSAT as media to communicate with our branch office. When we ping to our branch office we've lost a packet of data ratio RTO : 5:1, some time 10:1. Also when I ping to router directly from my PC.
Oya we use cisco 2500 series og router, and connect total to 900 user and using 9 server. The equipment that we use to this network only, Hub,remote bridge, optic hub, router, Vsat modem, WLAN.
With this problem so many of email cannot delevered.

Please assist me!

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