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Resolved Question

Intermittent internet connectivity, strong wireless signal

Jan 6, 2015 10:58AM PST

I need help solving my Internet issue. It started a day and a half ago, and my Internet has been spotty since. I have called my ISP and they have verified that the DSL line in is fine on their end, which leads me to believe it may be an issue with my router or the setup. Nothing has changed from before until now, no new settings, hardware, connections, etc.
I am in Canada and use MTS Internet (actiontec modem) . My router is a Cisco E2500. My router is on DHAP setting and my modem is PPPOE.
My router has a strong signal strength and my devices have no problem connecting to my wifi, however my connection only works intermittently.
Possibly related or unrelated: the Internet and Ethernet lights on my modem are flickering, I spoke to the MTS tech and said this is normal, however it has never done so before, it blinks but this is a very fast flicker.
I have restarted both the modem, router, computer multiple times and no change, and even performed a hard reset to my router and reconnected it and downloaded the current firmware, and nothing has helped.
Please help!!!

Discussion is locked

Laurenm2319 has chosen the best answer to their question. View answer

Best Answer

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neighbor with new service?
Jan 6, 2015 11:06AM PST

His wifi router could be on same channel as yours, creating problems for both of you. Is this only on wifi, or also when on wired ethernet?

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Possibly..
Jan 6, 2015 11:20AM PST

To be honest the wired computer is rarely used so the Internet connectivity issues weren't noticed on this device... I plugged the modem directly onto the computer and it seemed to be working fine though, but it's hard to say if it's permanent. How could I attempt to see if that is the issue with crossed connection from the neighbour?

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Use laptop or whatever
Jan 6, 2015 11:43AM PST

wifi device you use to connect to router, look for signals to connect to in your area, find the strongest signals, see if any of them are on the same channel as your router wifi signal. It's that part where says "search for signals". You may not see it unless you turn off "connect automatically to this signal".