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Integrated sound card problems

So I bought a new computer and everything worked great. I thought that since it came with a lot of excess software I'd reformat, so I do. I install windows XP Pro Media Edition onto the computer as well as service pack 2. I try the driver cd for the motherboard and it doesn't work (as Intel says on their website).

So I download the drivers myself and get everything working but the sound card. It comes up as a "PCI Device" under device manager in the unknown devices categroy.

I got the drivers straight from Intel but they don't seam to work at all. I even tried manualy configuring this so called "PCI Device" with the drivers but no luck, under sound options everything is still greyed out.

Any suggestions?

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What kind of file did you download?

Are you able to extract the files to a separate folder or did you just click the file and it ran its own 'setup.exe' type of file?

If you can extract the files, go back to Device Mgr, right click the PCI Device, choose Properties and then click Update Driver........Choose 'a specific location' and then browse to the folder that has the files you extracted and click OK if the button turns black.

If this doesn't work, there is a very good possibility that the PCI Device isn't even a sound device, so then try browsing to the C:\Windows\INF folder (type it in if you can't locate the folder with XP) and try C:\Windows\System32

If this still doesn't work, try right clicking the PCI Device, choose Properties and put a checkmark in 'disable in all hardware'.......then reboot the computer and see if the sound is working. It may be interfering with your audio and that will help you trouble shoot at least until we can help you figure out what the 'device' really is.


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Disabling it did nothing. I already tried 100 times to reinstall the drivers manualy.

I ran the setup file and it installed audio drivers and whatnot to my computer. So I open the Realtek sound manager (it came with the sound drivers) and it aknowledges the driver itself but under audio controller it says N/A, audio codec is blank.

Also, when I try to run other programs in the driver folder it gives me errors like "cannot load driver (rtport.sys)!" or "cannot find SETUPX.DLL".

Any ideas?

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Do you have any WDM devices installed?

these would also show up in the Sound,Video area of Device Mgr.

If you don't have any, then the installation wasn't complete, and either you will have to try at the mfr site of your card to see if you can download them separately, or see if there are any WDM type .INF files in the extracted files you already downloaded.

If you have any, then right click that PCI Device, choose Properties, Update Driver, and browse to that particular file inside the folder.


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I already went to the site and downloaded the drivers and installed them about 100 times with no luck.

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