Thank you for being a valued part of the CNET community. As of December 1, 2020, the forums are in read-only format. In early 2021, CNET Forums will no longer be available. We are grateful for the participation and advice you have provided to one another over the years.

Thanks,

CNET Support

General discussion

instant message options grayed out in outlook 2003 and oe 6

Aug 5, 2005 9:45PM PDT

Hi. I am running outlook 2003 on a windows xp home sp2 computer. I just
downloaded MSN Messenger 7.0. After receiving an e-mail, I want to send the
person an instant message. I have under the tools, options, then other tab
selected both options under persons names. These would be enabling smart
tags and displaying online status. However, when I go to the person's name
in the from line, and click on the smart tag, the send instant message
option is grayed out, even if they are online. I looked for this in the
online support, but nothing came up. The same is true in outlook express. I had the same problem with windows messenger as well. Any help is appreciated if anyone has
any information. Thanks.
Eric

Discussion is locked