Computer Help forum

General discussion

Installing start delay

by eracet / December 30, 2010 11:26 PM PST

I currently have a problem with a long delay on when installing a new program or updating.


Here is what happens.

I install anything such as game, program, windows definition update, basically anything.
Everything is fine with PC until I start install. Then any running programs say not responding, explorer lags and anything that is on goes unavailable. The install never does take off until about 10+ minutes then start to see install running. Once the install starts running , everything goes back to normal.

Here is what I have checked.

Antivirus disabled, all programs disabled. Except install.
Disabled processes
Checked video drivers.
Ran Resource monitor (no system drains) all sits idle until is starts installing process.
Checked Directxdiag no issues


Here are my specs.
Win7 Pro 64
4gb DDR2
Geforce GTS 250
Geforce 8600 GTS
Intel E8400

I have troubleshot all I can think of, this happened around the same time as firefox 4 beta. Not sure if its related to that or not. I totally kill the program and it still happens.
Seems to be when the pc is running configuration check from what I can tell.
Another thing that is odd I it happens with any install even MS updates.
Any help will be greatly appreciated.

Discussion is locked
You are posting a reply to: Installing start delay
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Installing start delay
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Just fixed one like that.
by R. Proffitt Forum moderator / December 31, 2010 1:10 AM PST
In reply to: Installing start delay

It turned out to be ... "overlapping security software."

We had to dive into HIJACKTHIS to find all the security software and the owner had to learn more since "I don't want to lower my security."
Bob

Collapse -
Security Software
by eracet / December 31, 2010 2:20 AM PST

I have Avast! running , free edition .
No spyware program running.
Only other security program is windows ones. Such as Firewall etc.
I know security is a concern for everyone, but don't need overkill.
I will try HIJACKTHIS and see if anything comes from it. I can probably run a few other scans too to try to see if there are any problems that I missed.
I haven't ran a spyware program for some time.
Running a full scan of windows defender atm

Collapse -
Just found the link to the discussion.
by R. Proffitt Forum moderator / December 31, 2010 6:52 AM PST
In reply to: Security Software
http://forums.cnet.com/7723-6122_102-510824.html

Feel free to post your log but be aware it's not something we do a lot of. HOWEVER it does help to see what's up.

The video cards are an interesting combo. It's a good thing this is a 64 bit OS or there would be trouble in mapping all that into the memory space.
Bob
Collapse -
Chiming in.
by Bob__B / December 31, 2010 7:31 AM PST
In reply to: Security Software

Avast has a built in spyware scanner.

Win def is a spyware scanner.

If you have win def set to real time it might cause an issue.

I never tested it......I just set win def to on-demand.

Collapse -
Scanner
by eracet / December 31, 2010 9:24 AM PST
In reply to: Chiming in.

I have been running Avast! and Win default spyware scanner for some time, ever since I had did windows 7. Here is a log file below, I don't see anything but I may be wrong.

Running processes:
C:\Program Files (x86)\Steam\Steam.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files (x86)\Trillian\trillian.exe
C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe
C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe
C:\Program Files (x86)\Logitech\G35\G35.exe
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\firefox.exe
C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\plugin-container.exe
C:\Windows\SysWOW64\ctfmon.exe
X:\Downloads\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.evolutionguild.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O2 - BHO: FlashFXP Helper for Internet Explorer - {E5A1691B-D188-4419-AD02-90002030B8EE} - C:\PROGRA~2\FlashFXP\IEFlash.dll
O4 - HKLM\..\Run: [avast5] "C:\Program Files\Alwil Software\Avast5\avastUI.exe" /nogui
O4 - HKLM\..\Run: [EEventManager] C:\PROGRA~2\EPSONS~1\EVENTM~1\EEventManager.exe
O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
O4 - HKLM\..\Run: [Logitech G35] C:\Program Files (x86)\Logitech\G35\G35.exe
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [EPSON WorkForce 610 Series] C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIFJA.EXE /FU "C:\Windows\TEMP\E_SCA38.tmp" /EF "HKCU"
O4 - Startup: Trillian.lnk = C:\Program Files (x86)\Trillian\trillian.exe
O8 - Extra context menu item: Add to Evernote 4.0 - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1\Office12\REFIEBAR.DLL
O9 - Extra button: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Evernote\Evernote\Resource.dll,-101 - {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204 (file missing)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
O23 - Service: DokanCEMounter - Cloud Engines - C:\Program Files\Pogoplug\dokanmnt.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EpsonBidirectionalService - SEIKO EPSON CORPORATION - C:\Program Files (x86)\Common Files\EPSON\EBAPI\eEBSVC.exe
O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

Collapse -
uninstalled
by eracet / January 1, 2011 1:28 PM PST
In reply to: Scanner

Here is my latest findings.
Uninstalled Seagate program. That I only used on an external HDD.
Watched resource monitor closely, and seen that when installing anything, if firefox is up , it puts it as unavailable really soon.
This may be because its the only program up and running at the time.
I also notice that Disk highest activity time is maxed out.
It also puts everything on disk to read, no writing going on when starting install.
Then there are only a few programs reading the disk. One I found interesting is svchost.exe (LocalServiceRestricted)and that seems to be always reading and writing.

No memory spikes, or cpu spikes.

Looks as though its looking for configuration but cannot find it.

Collapse -
Link, comment.
by R. Proffitt Forum moderator / December 31, 2010 9:47 AM PST
In reply to: Installing start delay
Collapse -
cleaner
by eracet / December 31, 2010 2:53 PM PST
In reply to: Link, comment.

I don't use a registry cleaner and the Daemon tools hasn't been updated or changed for a while.
See that when files are missing it may of been a registry cleaner that I ran a year ago.
I think I ran one once. Do not really remember doing so but possible.
Wondering about if it could be a sync issue with some program.
I know that I did a seagate HDD fix to an external HDD but then I thought I took it off the PC, but see it listed here. I should uninstall it totally and see if that makes a difference.

Collapse -
Good luck.
by R. Proffitt Forum moderator / December 31, 2010 3:08 PM PST
In reply to: cleaner

It's a shame when I think I read where we can't remove items I find messing up. Let's see how this goes.
Bob

Collapse -
uninstalled
by eracet / January 2, 2011 2:08 AM PST
In reply to: Good luck.

Here is my latest findings.
Uninstalled Seagate program. That I only used on an external HDD.
Watched resource monitor closely, and seen that when installing anything, if firefox is up , it puts it as unavailable really soon.
This may be because its the only program up and running at the time.
I also notice that Disk highest activity time is maxed out.
It also puts everything on disk to read, no writing going on when starting install.
Then there are only a few programs reading the disk. One I found interesting is svchost.exe (LocalServiceRestricted)and that seems to be always reading and writing.

No memory spikes, or cpu spikes.

Looks as though its looking for configuration but cannot find it.

Collapse -
Those file missing entries are troubling to me too. I'd ask
by R. Proffitt Forum moderator / January 2, 2011 2:11 AM PST
In reply to: uninstalled

"
Those file missing entries are troubling to me too. I'd ask the bleeping computer what's up with that.
"

Did you head to bleeping computer and see what they think is causing those entries? It looks like trouble.
Bob

Collapse -
yes
by eracet / January 2, 2011 5:31 AM PST

yes I posted there right after the first post here, they moved it from Windows 7 issues to viruses area after I posted a hijackthis log, then moved it back to windows 7 forums without the attachment. so its sitting there with same information but without the log file,

Collapse -
Recap.
by R. Proffitt Forum moderator / January 2, 2011 5:41 AM PST
In reply to: Installing start delay

We've seen a lot here so let's recap.

I read how Firefox is not responding and you tried a BETA of that so while interesting that is a BETA so you may want to stop using BETA apps until you can live with the consequences (reloading the OS for example.)

http://social.technet.microsoft.com/Forums/en/w7itproperf/thread/81c2f50b-077e-459e-a351-7a983c8bbb66 points to where some addins can conflict.

If this was my machine I'd be heading back to stock everything and examining the EVENT VIEWER, HJT and considering an eject of all antivirus apps to avoid the OS reinstall.
Bob

Collapse -
Solved
by eracet / January 2, 2011 10:59 AM PST
In reply to: Recap.

I solved the issue, kind of surprised me actually.
Ran Malwarebytes malware program.
I downloaded a copy to check what I may of missed.

I found 8 items, most of them exe. Nothing I didn't know about.
But there was one file that was very interesting .
That was a registry malware , and was also incorporated into explorer.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Associations\bak_Application (Hijacker.Application)

Once I got rid of all the exe and rid of the registry value, rebooted, everything worked.
Tried a few program loads and worked fine.

I do know what you mean about the beta firefox, and did consider that.
I don't do beta that often, and have did some closed and open betas for some games as well. Usually only interfere when running.

Popular Forums
icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

CNET FORUMS TOP DISCUSSION

Help, my PC with Windows 10 won't shut down properly

Since upgrading to Windows 10 my computer won't shut down properly. I use the menu button shutdown and the screen goes blank, but the system does not fully shut down. The only way to get it to shut down is to hold the physical power button down till it shuts down. Any suggestions?