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installing new soft ware

by IDOB / June 9, 2004 5:22 AM PDT

Thanks in advance for any help.
Windows XP
I received error message that my Norton antivirus Live update would not load. Norton helped me but what they suggested did not work. The last thing they suggested was to un-install the program and re-install it. Since I no longer have the disk, can't do that. So, it was decided that since the version of Norton I have was old, might be a good idea to just buy new version.
I purchased Norton 2004.
Now to my question. Do I un-stall the old version or can I just install the new version without un-installing the old one.
The man at Office Depoe said just install over the old one. Thought I'd ask the experts.
Thanks again. Always the newbie.....Jo

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DO NOT. . .
by Coryphaeus / June 9, 2004 6:10 AM PDT

install it over the old version. Whoever told you that is NOT computer literate. You'll have major problems.

Do a full uninstall. After it's uninstalled, back up your registry. Then search for all occurrences of Symantec and remove them. Then uninstall the Live Update from Add/Remove.

Then install the new version.

Good luck,

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Re:DO NOT. . .
by IDOB / June 9, 2004 11:20 AM PDT
In reply to: DO NOT. . .

Do I use the add-remove feature to un-install? How do I back up the registry?
Thanks so much, I am so lost here.

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Re:Re:DO NOT. . .
by Cursorcowboy / June 10, 2004 3:17 AM PDT
In reply to: Re:DO NOT. . .

Simply a suggestion that you read through "Norton AntiVirus 2004" and decide for yourself whether that kind of percentage by reported users is worthwhile.

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Re:installing new soft ware
by Wabo / June 10, 2004 8:39 PM PDT

DO NOT install the new version over the old one go and grab a file from Symantec called RNAV 2003.exe that will completely uninstall the old version and then and ONLY then should you continue to install Norton AntiVirus 2004 otherwise you will get alot of problems.

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Re:installing new soft ware
by IDOB / June 11, 2004 10:51 PM PDT

Thanks to all who replied.
Wayneo, I did as you suggested and everything is fine.
.........Jo

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