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Installed Malwarebyte's Anti-Malware and comp isn't loading

by ShyDarkness / November 3, 2008 12:35 PM PST

I'd appreciate any help what so ever.

I had that antivirus xp 2008 program and I downloaded the Malwarebyte's Anit-Malware to get rid of it. It worked but then I got messages popping up after the restart that all the programs that I had programmed to load at the beginning were being shut down and experiencing errors. When I clicked to load internet explorer I had the same message come up.

Just to be safe, I restarted my computer and pressed f8 and tried to load my computer in safe mode. After I logged into my computer my computer just shut down and now it won't even load into windows before shutting down.

After it shut down after the 5th time I pressed f8 again and this time enabeled "Disable automatic restart on system failure." After I logged in the computer didn't shut down but a blue screen came up and it said the following:

Stop: c000219 {Fatal System Error}
The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000005 (0x00000000 0x00000000).
The system has been shut down

My laptop is a Dell with Windows XP Home Edition Model MA2A

I have no idea what's going on, but the "fatal system error" phrase keeps ringing in my head. I have a lot of important files on my computer. If they're lost then I don't know what I'll do.

If more information is needed just ask. I'd really appreciate the help.

Thank you.

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Just A Suggestion...
by Grif Thomas Forum moderator / November 3, 2008 1:06 PM PST

Try using "Last Known Good Configuration" by restarting the computer, then immediately start pressing F8, once per second, till the selection screen loads.. Use the up/down arrow keys to select "Last Known Good Configuration", then press the "Enter" key.. If you're lucky, it will restore back to when things were good.

As to: "If they're lost then I don't know what I'll do", that's one is usually fairly easy.. Use the backups that you've made of those extremely important files and use the recovery discs Dell has provided to reinstall the operating system.. If you have the full XP CD, you could try a "repair" install but unfortunately, if the system is so badly infected with malware, it may be a better solution to format, then reinstall everything form scratch..

Hope this helps.


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Thank you for trying to help.
by ShyDarkness / November 5, 2008 1:45 AM PST
In reply to: Just A Suggestion...

Unfortunately, it didn't work. I tried three times doing it the way you suggested. I'm not sure where else to go from here, except for reinstalling all the software. Anymore suggestions?

As for the backups, I knew I was playing with fire by not backing anything up so I had ordered an external hard drive, and of course the day before it's due to arrive, this situation ocurred.

Thank you for your suggestion though.

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You can still save your data ...
by Edward ODaniel / November 5, 2008 2:00 AM PST

if it isn't encrypted by downloading and using a bootable Linux CD such as KNOPPIX (there are actually several other distros also).

If you aren't familiar with the Linux Operating System this link will get you "up to speed" enough to locate and save your data -

The instructions are for an older version of KNOPPIX but they will provide the guidance needed for newer versions too.

Alternatively, if you don't want to go that route because you think it might be too "confusing" you could also create a BartPE bootable CD -

Both will write to both CD/D VD writers or USB storage media.

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