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Question

Inspiron network help

by Jan 3, 2014 8:22AM PST

I have a Dell Inspiron running windows 7. Up until today I have had no problems with my network connection. Now I cannot connect. My router is fine and I have an iPad that is connected through the same network. It seems that the network adapter card has disconnected. I have tried to run dianogistics, but it just comes back as no network adapter connected.
Help,please?

Discussion is locked

6 Posts
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Clarification Request
Maybe you need to re-enable it in Device Manager
by wpgwpg Jan 3, 2014 8:42AM PST

Have you looked in Device Manager? That's the first place to look. If it's disabled or has either ! or ? next to the Network Adapters entries, that's where your problem is.

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Answer
Or your antivirus expired.
by Forum moderator Jan 3, 2014 8:48AM PST

What do you have and is it expired?

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Mcafee
by ddm11 Jan 3, 2014 7:24PM PST

I have McAfee and it is not expired.

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Answer
Re: no network connection
by Forum moderator Jan 4, 2014 5:51AM PST

- Wired or wireless that doesn't work?
- Tried the other one?
- As wpgwpg asked: anything remarkable in Device manager?
- If wireless: airplane mode on by accident? wireless indicator LED on?
- It could be a hardware issue. Run the Dell diagnostics? Does it work if you boot into a Linux disk?
- A possible solution if a wireless hardware issue: a wireless USB-dongle to replace the defective hardware.

Kees

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Solved
by ddm11 Jan 4, 2014 7:18AM PST

I ended up getting a USB wireless adapter which is working. I still have no idea why all of the 5 internal adapters show that they are working in device manager, yet the error message after running all diagnostics state there is no wireless adapter connected.
Thanks for your help,

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Re: device manager
by Kees_B Forum moderator Jan 4, 2014 7:24PM PST

Device manager only looks at the software (drivers). The diagnostics also try if it works.

Kees

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