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Question

INSPIRON 9100 PROBLEMS

by EPV1763 / July 23, 2011 8:23 AM PDT

I RECENTLY UPGRADED MY MEMORY AND INSTALLED A 160 GB HARD DRIVE IN MY INSPIRON 9100. EVERYTHING SEEMS TO WORK FINE UNTIL I GO ON-LINE, WHERE I CONSISTENTLY GET BLUE ERROR MESSAGES REQUIRING A REBOOT. THE MESSAGE USUALLY INVOLVES EITHER "IRQL_NOT_LESS_OR_EQUAL" OR "MULTIPLE_IRP_COMPLETE_REQUESTS". ANYBODY OUT THERE KNOW WHAT IS GOING ON HERE OR HOW I CAN FIX IT?

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All Answers

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Answer
The clue is that RAM.
by R. Proffitt Forum moderator / July 23, 2011 9:03 AM PDT
In reply to: INSPIRON 9100 PROBLEMS

Remove the new ram, put in the old and see if that fixes it.

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NEW RAM
by EPV1763 / July 23, 2011 10:39 AM PDT
In reply to: The clue is that RAM.

THANKS FOR YOUR REPLY. PREVIOUSLY I HAD THE ORIGINAL 512MB, CONSISTING OF TWO, 256 MB CHIPS. AS PER THE INSTRUCTIONS, I PULED BOTH CHIPS BEFORE INSTALLING THE NEW 1GB CHIP, THEN ADDED BACK ONE OF THE ORIGINAL 256 CHIPS. BECAUSE I THINK I NEED THE EXTRA MEMORY FOR TODAYS APPS, CAN I TRY JUST TAKING OUT THE 256 CHIP AND LEAVING THE NEW 1GB CHIP IN?

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Sadly.
by R. Proffitt Forum moderator / July 23, 2011 10:44 AM PDT
In reply to: NEW RAM

Since my instruction has failed I think it's time for a service counter.

Bob

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Seriously?
by EPV1763 / July 23, 2011 10:53 AM PDT
In reply to: Sadly.

Sorry, didn't know you were so fragile. I simply asked a question to see if there might be just a conflict betweeen the 2 types of chips. Maybe you should change your name from Bob to China Doll.

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If I was unclear.
by R. Proffitt Forum moderator / July 23, 2011 11:19 AM PDT
In reply to: Seriously?

I apologize. I write as plainly as I can and if that fails then it's best to find the service counter.

We try to avoid that but in this case it looks like advice about going back for a test was not understood.
Bob

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Still Unsure
by EPV1763 / July 23, 2011 11:37 AM PDT
In reply to: If I was unclear.

Sorry for the misunderstanding but I still don't know what you are referring to as a "service counter". If there is a specific test I can run I would appreciate your pointing it out.

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Here's a longer explainer.
by R. Proffitt Forum moderator / July 23, 2011 12:50 PM PDT
In reply to: Still Unsure

"Remove the new ram, put in the old and see if that fixes it."

Put the machine's ram back to how it was when it worked.

I've encountered the incorrect RAM too many times and this is the simplest test there is.
Bob

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No luck
by EPV1763 / July 23, 2011 1:45 PM PDT

Unfortunately, your suggestion didn't work. I replaced the original RAM and the same thing happened. None of the error messages related to RAM so I was hoping you had something else to suggest.

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Now we have to put the old HDD back.
by R. Proffitt Forum moderator / July 24, 2011 12:13 AM PDT
In reply to: No luck

Here's what I've seen in the past.

The RAM is changed and it's not quite right. Since the RAM buffers data to/from the HDD the HDD contents get scrambled or dinged up.

If the old RAM and HDD fail then we are looking at either reloading the OS or repairing the machine.

What repair the machine needs is not indicated by the error codes given. Older machines usually need work such as BAD CAP inspections, cleaning, replacement of all heat sink compounds and checking to see if using the BIOS default values work along with a fresh install of the OS and drivers.

If that fails you have to swap CPU+Motherboard and see if that helps.

And finally the visual inspection of everything. Sometimes you find a bum IDE cable or a jumper in the wrong spot but the error codes would never tell you to do all this.
Bob

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OLD HDD WAS BAD
by EPV1763 / July 24, 2011 2:59 AM PDT

The reason I changed the old HDD was beacuase it was failing. There is no going back to the old HDD. I installed the new HDD, the new RAM, and reinstalled all the OS and original Dell software as indicated. Everything works fine until I try and go online, which is when I get the Blue Error message screens. I suspect there is a conflict with the Linksys modem driver because the laptop would not work when I went with a straight ethernet to modem hookup. I had to insall the USB driver and use the USB cable that came with the modem. This let me get online, but after a very short time of navigating I get the BMOD, as they say.

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Please. Let's start over. I can't find a note about the
by R. Proffitt Forum moderator / July 24, 2011 3:16 AM PDT
In reply to: OLD HDD WAS BAD

I read your top post and a few others and now there is this MODEM.

If you go with the Ethernet then no Linksys USB driver would be faulting.

--> Details matter. For example you could have installed Norton or what else.

Reply to your top post with every detail.
Bob

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Details
by EPV1763 / July 24, 2011 9:51 AM PDT

Do you mean like the details in the first post where I said the problem only occurs when I go on-line? There are entirely too many details to list them all in a post and I thought there would be some back and forth and I would learn which details you needed and which you didn't. As I stated in a previous post, the ethernet link wasn't working which is why I had to try the USB cable and corresponding driver. The details do matter.

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Answer
Let's try the other usual item.
by R. Proffitt Forum moderator / July 24, 2011 10:00 AM PDT
In reply to: INSPIRON 9100 PROBLEMS

The next most common old machine failure is old heat sink compound.

Figure ONE DOLLAR and 10 to 30 minutes for the work. Use DELL DOCUMENTATION for your machine and remove the CPU HEAT SINK, wipe off the old, apply the new and clean dust and more as you put it back together.

We've tried the old RAM so that leaves us with heat and possibly a corrupted OS. But weighing all there is in this post let's try the old machine angle.
Bob

PS. I must make an assumption that no one has changed the OS from stock or used registry cleaners. Those details matter.

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