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"Insert Smart Card into Reader"

by bgreene1 / August 10, 2008 9:45 AM PDT

My work laptop (An HP running windows XP) is saying "Insert Smart Card into Reader" when I power on the laptop. After a while that message goes away and it says "F10 = ROM Based Setup" at the bottom of the screen.

This is weird because I don't have a smart card. I've had this laptop for over one year and it has never done this.

Then I tried to press F10, but nothing happens. It just stays hung up like that. The only way to power down the laptop from there is to remove the battery.

But I do not have a smart card (and have never had one).

It has never done this before. Normally it goes to the Windows Login box where I hit CRTL-ALT-DEL and then enter my userid and password.

As a result of this odd behavior, I can't get into my laptop!

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It's a work laptop.
by R. Proffitt Forum moderator / August 10, 2008 11:59 PM PDT

Call the IT staff and ask them for support. I know more about this but it's their laptop and they may have pushed out an update and need to get you the card.

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Possible fix - worked for me!
by richard.dyson / January 6, 2009 6:08 AM PST

I contacted HP Service & Support and IM'd with Sanjeev D Ticket # 2604992503. He was very helpful, but unable to resolve the issue. I also googled the error message and found numerous other users with the same issue from all round the world, some expressing frustration at the apparent "snow job" from HP about acknowledging the fault. Motherboard replacement seemed to be the most frequent suggested fix. I found that if I unplugged the power lead and left the laptop to run down until the battry was flat, when I reattached the power lead and restarted the problem was resolved. However, if I shut down and restart, it comes back again and I have to drain the battery again to be able to restart!

I hope this may be useful to other users? Thanks

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Insert smartcard into reader error.
by s2k_fun / August 14, 2010 2:40 AM PDT

My NC8230 developed this problem as well. Similar configuration. If I have to replace the motherboard I will replace it will a Dell. I know this will require a case replacment as well, but that comes free with the Dell motherboard. If HP cared we would not be depending on these forums to resolve this known issue.

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(NT) insert smart card
by Bunhameed / December 21, 2015 2:59 PM PST
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