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Question

Insect behind glass on TV UE55KS9000

Sep 18, 2017 9:29AM PDT

Hi all,

I believed that I had a dead pixel on my TV however after contacting Samsung Tech Support, and having to chase them up on this, I have been told it's an insect. Furthermore I have been told that this is not covered under the warranty. I find this to be somewhat suspect as I do not understand how a product can be released, to which any one of a billion little critters could ruin at any time! I also have already had the screen replaced two times under warranty in the 6 months of owning it.

After looking on the forum I have seen this has happened to others and the warranty has covered it. Is anyone able to help me with where to go next as the insect is literally in the middle of the screen and is driving me crazy. As an avid Samsung supporter I've been very disappointed so far in them so far regarding this.

Regards, Chris.

Discussion is locked

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Answer
Not a Samsung exclusive.
Sep 19, 2017 10:00AM PDT

The best trick I've heard to date on the is to use vacuum grips to pull the (it's not glass) top layer off a little and the insect often falls. Good luck.

Again, it's widely discussed on many makes so it's not their sets alone that see this problem.

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Curved screen
Sep 21, 2017 5:20PM PDT

Will this still be possible with a curved screen?

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Can't answer. Why?
Sep 21, 2017 5:45PM PDT

I wanted to share what others noted so you can research further.

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Curved screen
Sep 21, 2017 6:00PM PDT

Will this still be possible with a curved screen?

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Only one way to know.
Sep 21, 2017 6:05PM PDT

But given that someone could apply too much force and crack the panel, only the owner can decide to try it.

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Thank you
Sep 26, 2017 9:56AM PDT

Sorry, don't know why that posted twice.

It seems to be behind the LCD and in front of the back light. I'll see if I can find any more information.

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Bad news.
Sep 26, 2017 10:05AM PDT

There are now thousands of videos and discussions about the LED backlighting over repair, removal, replacement of the LED strips and more but all of them are a lot of work and you are deep inside the TV. All the boards and more are removed and wow, not one engineer I know thinks this is a good idea.