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input not supported


I need help. My partner does youtube and on his computer screen it has come up with 'input not supported' on a black screen. He cannot do anything on it, he has tried holding down the button and it isn't turning off. He is worried that he is going to lose these videos and that his computer is now ruined.

Please can you help, asap.

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All Answers

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No backups?

In reply to: input not supported

You could boot a Linux distro to get those files out. How is on the web.

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Re: button

In reply to: input not supported

All PC's I know turn off if I disconnect it from the mains or if I switch the power button at the back side (not all PC's have that, but mine has).

Then I turn it on again, and reboot. There's a chance that Windows will complain about not being properly shutdown, but usually you lose nothing or practically nothing.

What does "doing youtube" mean? With just looking youtube you can't lose any video that's on the web.

But indeed, if there is a serious hardware error, it's possible the computer needs repair and all files he forgot to backup are lost.

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