You could boot a Linux distro to get those files out. How is on the web.
I need help. My partner does youtube and on his computer screen it has come up with 'input not supported' on a black screen. He cannot do anything on it, he has tried holding down the button and it isn't turning off. He is worried that he is going to lose these videos and that his computer is now ruined.
Please can you help, asap.