I have just found out that the BBB has revoked their membership due to failure to eliminate the underlying cause of complaints on file with the BBB.

I bought my phone June 05 and to this day, I have not received my refund.
Every time I check their rebate website to check the status, I get the same message; "We have no record of your rebate, please check back"

I hate this company! It has been my worst experience ever & if anyone sues, please include me.