I have been fighting InPhonics for six months now on the same issue. Type T-Mobile Rebate Fraud or Inphonics Rebate Fraud into Google and you find there are thousands of people who have been stiffed in this same manner. I am persistent though and I will get the money from them. T-Mobile states they are just the cell phone carrier and not the dealer. My argument that they contracted with the dealer did not go far.
In Jan 2005 InPhonic.com took over the wireless internet business! They bought all the online competitors with one exception. At this moment if you buy from A1wireles.com, wirefly.com, point.com, cellularoane.com, tmiwireless.com and many other small sites you practically buying from infonic.com.
Once the competition was killed the customer service practically disappeared!
The mail in rebate system they practice:
You can file only after 180 days but NO later then 210 days! Probably they hope you loose the papers or forget
In my case:
I filled the rebates after 185 days (Dec 17 2005)
On Jan 16th 2006 I went online at WhereIsMyOrder.com the check the status. Wasn't available because ?probably was lost in the mail?. After I sent them back an e-mail where I expressed my concern about 7 different rebates lost in the mail ( I had 7 diff. envelopes with diff rebates)I received this e-mail:
"Thank you for submitting your recent Mail-In Rebate Application. We have reviewed your claim and discovered that it is invalid for the following reason(s):
The wireless bill(s) we received is invalid"
My bill was dated Dec 10th so is nothing wrong with it!
This answer came after 217 days so in conformation with their rules you can't file again.
Everything is a SCAM. They owe me $650 and
I personally am going to take the case to a Small Claim Court and I am going to hire an attorney to make sure their fees are going to triple.
Again: inphonic.com is a big SCAM.