I too submitted 4 rebates and received the exact same song and dance about them being submitted too early. So I resubmitted making a copy of the envelopes post mark date at the post office.
I sent an email to email@example.com stating the following. Per other complaints she seems to be doing something to help.
I see a number of individuals are having the same issue with Inphonics. I too purchase 2 phones with 2 rebates for each phone, one is a customer loyalty rebate the other a customer appreciation rebate. Purchase date 1/4/05. The phones shipped preprogrammed with phone numbers. Once received I had our existing cell phone numbers ported over to the new phones.
I waited the 6 months to send in the rebates. August 2005 I received the first of many letters stating the rebates were invalid. Once getting hold of a rep I was informed that the forms had to be resubmitted, so I did mail them again and verified the post mark was between 180 and 210 days.
Letter dated 9/12/2005 states submission error. I phoned and was informed they would be processed. 10/27/2005 I spoke to Tenesha who informed me that only one of the phones was submitted for the rebates. I spoke to Cindy and faxed to 480-606-4313 copies of my current bill, a cover letter stating the number that were shipped with the phones and the phone numbers that were ported over to the phones. I was informed to wait 3 to 4 weeks for the web site to get updated.
11/21/05 received 2 more letters stating problems with the submission of the rebates due to my cancelling the phones before the required 180 days. Again I call Inphonics to inform them that the phones have NOT been cancelled and are still active to this day. Jenny from customer service checks the records and informs me that 2 are in the final stages for being processed, 2 are in the beginning stages of the process.
I finally receive 2 or the 4 rebates for $75 each.
2/1/2006 received 2 more letters dated 1/25/2006 stating the phones were cancelled before the 180 day requirement and the Customer Loyalty rebates are invalid. Last night I was on the phone with 4 different attempts of which was disconnected on each call. The first person never got her name, Tina was the second person, Jennifer was next and finally on my 4th attempt to get someone back on the phone, the rebate center was closed.
How it is that a company like Inphonics stays in business is amazing. Not shocking to see the dozens of individuals who are having the same issue and lack of support. I won?t be shocked when I get the letter from an attorney stating the company has been sued for such practices.
I sent an email last night on the company page and expect this issue to get rectified immediately.
Like others on this post, submitted my 4 rebate forms being sure to cross every t and dot every i. Got back information only one being confirmed. Have filed a complaint with the Arizona Attorney General as rebate company is Customer Contract Company. I get the feeling they are a scam outfit, they said I hadn't paid my bill and I submitted it several times, then they said it was outside the time frame. I have a case with the Attorney general and hopefully they will put a stop to these scams. If I wasn't offered the rebate would never have purchased with Wirefly/Infonic/Intellnet or what ever the hell the name is. Business must be getting to a scam aspect. They refer you to India handlers then web, which goes back to the Arizona office. Am deeply hurt, mad and generally upset over this ripoff. Suggest everyone complain. The Arizona Attorney general is State of Arizon Office of the Attorney General Consumer Infomation and complaints 1275 West Washington Phoenix, Arizona 85007-2926.