Attention: The forums will be placed on read only mode this Saturday (Oct. 20, 2018)

During this outage (6:30 AM to 8 PM PDT) the forums will be placed on read only mode. We apologize for this inconvenience. Click here to read details

Samsung forum

General discussion

"info" button on the 52a850 question

by katzzer / December 3, 2008 10:28 AM PST

With a component input the ?info? button on the remote doesn?t display the picture resolution, only the time. The picture itself is fine. The HDMI inputs display OK. Tried another device on the same component input and had the same result. Any help on this will be appreciated. Thanks

Discussion is locked
You are posting a reply to: "info" button on the 52a850 question
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: "info" button on the 52a850 question
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
display
by lukster5 / December 3, 2008 6:56 PM PST

this is normal, the resolution is 1080, don't worry about seeing it displayed

Collapse -
re: display
by katzzer / December 4, 2008 12:27 AM PST
In reply to: display

I wouldn't say this is normal. I seen an 850 at CC with an input to component 1 and the "info" button on the remote returned a displayed resolution of 720 x 480p. No matter if what you're seeing is always 1080i the info button should still respond correctly. Dont worry abut it is not the answer I was looking for.

Collapse -
Can I help?
by Samsung_HD_Tech Samsung staff / December 4, 2008 10:57 AM PST
In reply to: re: display

Exactly what answer were you looking for?

I'd like to address your concern if I may.

--HDTech

Collapse -
The answer he's looking for
by oil_stain / December 5, 2008 4:09 AM PST
In reply to: Can I help?

The answer he's looking for is the one that relates to the question "Why doesn't the info button display the resolution like I think it should?"

Collapse -
I haven't heard of this yet...
by Samsung_HD_Tech Samsung staff / December 5, 2008 7:34 AM PST

I've not seen this issue before. Let me look into it and see what I can find. Stay tuned.

--HDTech

Collapse -
Service has seen this issue...
by Samsung_HD_Tech Samsung staff / December 8, 2008 5:09 AM PST

This issue has been replicated on our test models. I'm not sure why this happens, but I've been assured that this doesn't affect the picture quality whatsoever.

I'll be following up with our support team to find out why this issue is happening, but in the meantime, your television is in working condition as this doesn't affect the picture quality.

Stay tuned.

--HDTech

Collapse -
Samsung_HD_Tech
by katzzer / December 17, 2008 12:40 AM PST

I'll stay tuned... Thanks for looking into this.
Is there a list of 'WHAT'S NEW" when new firmware is released? If not, are you privy to the changes? I heard of revs 1002 thru 1005 but don't know of all the addressed issues. Maybe you could pass this along also.

Collapse -
Escalated....
by Samsung_HD_Tech Samsung staff / December 17, 2008 5:51 AM PST
In reply to: Samsung_HD_Tech

I've actually received a response to escalate this issue, so hopefully there will be a fix before long.

In the meantime, I do have SOME privy to the changes, but at this time, this particular issue is not addressed with a firmware update.

I will see what I can do. Happy

--HDTech

Popular Forums

icon
Computer Newbies 10,686 discussions
icon
Computer Help 54,365 discussions
icon
Laptops 21,181 discussions
icon
Networking & Wireless 16,313 discussions
icon
Phones 17,137 discussions
icon
Security 31,287 discussions
icon
TVs & Home Theaters 22,101 discussions
icon
Windows 7 8,164 discussions
icon
Windows 10 2,657 discussions

FALL TV PREMIERES

Your favorite shows are back!

Don’t miss your dramas, sitcoms and reality shows. Find out when and where they’re airing!