I wish I would have read your post before I dealt with these people... After ordering a camcorder, I received an email asking me to ''verify'' my purchase - even though the order had been fully paid, authorized and verified with American Express. It was actually a ''up-sell'' call - My salesman, Ted asked me if I wanted to purchase a battery, and cables. I declined and just said that I wanted the original model in it's un-opened manufacturer's packaging. He then asked if I was familiar with MALAYSIAN display characters and language... I told him that if it wasn't a US model in it's original packaging that I would not accept the delivery and would have Amex dispute payment. He laughed and said that it was already on it's way to me, fully paid for, and did I really expect to get a US model for ''that kind of price''. We'll see what happens, but I would caution anyone about dealing with this company. Any other comments? Best regards, Ryan