Please try the following routine to see if you can get Malwarebytes to run.
Click on Start, click Run, and then type devmgmt.msc and click OK
On the View menu click on Show hidden devices
Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys
Highlight that driver and right click on it and select DISABLE
Now RESTART your computer.
Download a copy of Malwarebytes but DO NOT run it yet.
Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it.
Once the program is installed go to the UPDATE tab and try to update the program if you can.
Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found.
In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder.
My daughters computer has been infected. When I tried to get rogers to update their symantec protection software they were unable. They suggested I try using malwarebytes anti-malware program to remove infections. After downloading I tried to execute program but nothing happens, like it's being stopped from executing. I tried to use Spybot search and destroy and the same thing the program wn't execute. Any suggestions