At the office we use Open Office since we didn't want to call Microsoft about such things. I know that's not an answer but it beats the alternative.

-> There is that other issue. Word isn't a great "publisher". It's OK at the smaller documents but as people try to write books or catalogs they discover there are some limits. What I'm hinting at is this is where those type setting or publishing applications pick up. Titles like Frame Maker, Serif and those others by Adobe.

In closing, try Office Update and then call it in. Sometimes Microsoft has a patch they only hand out to those that find the bug.

Bob