In the upper portion of this screen should be a line where you can type a "Search" topic. Simply typing in "Incredimail" will bring up a bunch of previous discussions about Incredimail. They should assist you in finding your solution:
Here is just one link from such a search:
Cannot Open IncrediMail Xe ~ HELP!
http://reviews.cnet.com/5208-6121-0.html?forumID=45&threadID=51391&messageID=612081
Hope this helps.
Grif
I am getting error message that incredimail can't access my incoming server. I tried everything in incredimails help. This only happens on my computer. I disabled all virus and firewalls. Any other settings cause problems?

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