In addition to the Incredimail crash problem (above) One of the suggestions in Incredimails FAQs when having difficulties sending attachments in Windows XP was :
To delete the contents of the following files & folders:-
C:documents & Settings\profilename(logonname)localsettings\temp
C:documents & Settings\profilename(logonname)localsettings\tempIncredimail files.
Last 2 no problem but C:\WINNT\temp not available and a search including hidden folders on any part of the name came up empty, putting the whole address in resulted in not a valid entry.
Is this a critical file, should it be there, if so can I replace it, if so where should it go?
I have used Incredimail since 2002 (free version though I did buy the letter creator) without many problems other than slowing everything down. Suddenly 4 months ago it started to shut down when ever I tried to send a powerpoint or word document, which meant I had to use Outlook express to send any serious mail! Error messages vary from the usual 'Incredimail has encountered an error... etc' to 'The memory cannot be read at 000011234 etc.'
Nothing in Incredimails FAQ's helped, tried updating, it still shut down. So I un-installed it after saving everything including my address book and downloaded it from scratch. Not only did it still have the same problem but it installed my address book from 2002! It took me 3 hours to uninstall and winkle out every file on my computor including deleting its file in registry. There were so many Incredimail files taking up so much room it looked like a virus.
I am now using Outlook.
I don't like to be beaten so for 4 months I've been trying to get an answer from Incredimail. How do they expect people to buy it when they don't give any support and the FAQ's haven't been updated for years?
I have to admit I enjoyed using Incredimail and miss it, so I tried downloading it again knowing it couldn't pick up any old files, it installed picking up the address book from Outlook so all hopefull I tried to send an attachment..... it crashed!
Another e-mail to incredimail, no reply! Over 4 years without a problem then crash. Does anyone have the answer? or is it that they just hate Microsoft?