They may have been close but more details could uncover the usual spwyare issues. To keep me from guessing, feel free to post your HIJACKTHIS (google.com) log and what I'll look for are any DNS hijacks.
Bob
N.B.:
1. This is not my problem but of the service provider.
2. The sevice provider was not able to diagnose or rectify this problem.
3. I assume that the problem has something to do with 'coding & scripting', hence presenting it in this forum.
I am a member of the British Library. My membership entitles me to log in and read British Library 's e-library service known as ebrary. British Library out-sources its online library services from ebrary an online library service provider located in the US. (Normally a British Library subscriber can log in to ebrary from anywhere in the country in which the membership is taken.)
For over a year now I have not been able to log in to ebrary: when I click on the ebrary icon after logging into British Library 's main web page, I see the message: 'Unauthorised Access.'
Neither British Library 's technical services people nor their library services provider - ebrary was able to resolve this issue.
ebrary?s technical services chief of asked me to record the process of logging-in to ebrary through British Library 's main web page through a software called ?Charles? and send her the recording. She expected that this would help her diagnose the problem but it seems even the recordings, which I have sent her did not help. She suggested that I remove the ?google toolbar? from my browser but even this did not help.
To be fair British Library offered to refund my subscription but this is not the solution. As a researcher and freelance writer, I feel handicapped being unable to utilise a resource that is cheap and very convenient.
Please diagnose the problem and suggest a solution.

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