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Question

In need of help with my laptop that has an hard disk problem

by Arunkmr / July 21, 2011 11:28 PM PDT

My Dell Inspiron 1564 is just 1 month old and is facing a severe hard disk problem.. Booting takes almost 7 minutes or forever.. Cry and the hard disk light is always on.. which as i know is a clear indication of continuous hard disk activity.. I tried booting with Ubuntu and got the same result when the system tried to read the hard disk.. My guess is that there is some sort of problem with the hard disk.. and tried running disk check utilities which also make the indicator glow forever and the process also took more time than what i was free for (I am a student and have classes and studies to attend to).. What could be the problem..?
Any suggestions before i hit the service center because its far away.. Sad

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All Answers

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Answer
Never try to repair ...
by Kees_B Forum moderator / July 21, 2011 11:33 PM PDT

something like this in the warranty period. It will void the warranty.

Just contact them and you'll get a free replacement. The exact procedure depends on the warranty conditions.

Kees

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You mean that i should get a replacement straight away..
by Arunkmr / July 21, 2011 11:45 PM PDT

Do you want me to Get a replacement ..than to fix the problem.. I am ready but can you help me with the reason behind this problem...?

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Answer
Dell
by Bob__B / July 22, 2011 12:57 AM PDT

Based on the Dell machine I'm looking at.
It comes with Dell diags.
I can access these from some "f' key during boot.....review the manual....or I can boot the utility dvd that came with the machine.

Once I've got the diags loaded I can navigate to the HD test section and let them fly.
If the diags fail......call Dell......you have a warranty issue.

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I need a little more clarification
by Arunkmr / July 22, 2011 3:29 AM PDT
In reply to: Dell

I tried out the dell support center diagnostics and it completed this funnel read check and random read check succesfully..

but when i booted this support CD i have it contained a 32 bit diagnostic tool but i have a 64 bit system... is it advisable to run it..?

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Yes
by Bob__B / July 22, 2011 5:53 AM PDT

Navigate to the HD section of the test.
Be aware there is a short and long version or maybe it's called basic and extended.
Run the short version first......if it fails call Dell.
Don't be surprised if this does not fail.
This is the version Dell support uses to tell you you don't have a problem.

Now go to the long version.
This can take quite a while to run......hrs!
This is the "acid" test.
If this fails.....write down everything on the screen.....call Dell.

BTDT..........Got connected to a Dell type who's primary function was to tell me I did not have a problem.
We had a brief go-round.
Result.....a couple of days later a fellow showed up......HD in hand and replaced the unit....problem solved.

Bottom line......if you can prove to Dell they have a problem.....they will fix it.
Get your "ducks in a row" before you call.

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Answer
CROSS POSTED.
by R. Proffitt Forum moderator / July 22, 2011 2:03 AM PDT
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Sorry..
by Arunkmr / July 22, 2011 3:25 AM PDT
In reply to: CROSS POSTED.

Sorry about that..

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It's under warranty so tell the forum what Dell wants to do.
by R. Proffitt Forum moderator / July 22, 2011 3:35 AM PDT
In reply to: Sorry..

There are folk that want more than repair. They want to know why such happens.
Bob

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