Read Grif's replies such as http://forums.cnet.com/7726-6132_102-5098912.html?tag=posts;msg5099421
We rarely advise use of this app anymore. Why not move up to the new stuff?
Lavasoft is making it impossible to register and activate its freeware. You can try any number of times, configure your firewall, try anything, you will not be able to register and activate Ad-Aware Free. You will keep getting the message "Registration Failed."
I sent an e-mail message about this to Lavasoft Support. They answered me a few hours later telling me to insert my license key in the program. Of course, the freeware has no license key. Only the paid version does.
Their message told me to call their U.S. support number 1-888-448-6881 for further assistance. The line quality on this number is terrible. I heard a recorded message saying a live person would answer me in 30 seconds. This message repeated itself every minute. They wasted some 15-20 minutes of my time on this wait. Finally an employee named Victoria answered me and wanted to know my order number. Of course, only the paid version has an order number. The freeware does not.
Victoria wasted more of my time making me wait on the line, and then told me that a technician would call me back in 30 minutes. Of course, nobody has.
Lavasoft is dishonest. It is doing everything it can to make you buy the paid version of their software. The freeware is only a trick to get you to do so.