Cameras forum

General discussion

importing video from HP R817

Hello, I have a new HP R817 digital camera, and unfortunately I can't find the software disc that came with the camera. but I downloaded HP Photosmart Essential and I can import the pictures, I suppose this is what i needed. But when i click get images, it say the video image is corruped and nothing happens. I tried with Moviemaker but that says video capture device not detected. So what is the trick to get my video to my xp computer?

Discussion is locked
You are posting a reply to: importing video from HP R817
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: importing video from HP R817
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
got it

In reply to: importing video from HP R817

well, actually even though it says it is corrupted it does import it, so that does it, thanks!

Collapse -
Go get hp's CODEC.

In reply to: got it

Popular Forums

Computer Newbies 10,686 discussions
Computer Help 54,365 discussions
Laptops 21,181 discussions
Networking & Wireless 16,313 discussions
Phones 17,137 discussions
Security 31,287 discussions
TVs & Home Theaters 22,101 discussions
Windows 7 8,164 discussions
Windows 10 2,657 discussions


Enter to win* a free holiday tech gift!

CNET's giving five lucky winners the gift of their choice valued up to $250!