I have no interest in continuing this subject. It happened, exactly as described. The MS-certified tech, after he had no success, was on the phone with an Acronis tech in Brooklyn. It was on speaker, I heard everything. The tech here followed the Acronis tech's instructions accurately. After many attempts, the Acronis tech said he could not get the product to work. I don't recall the number/name of the product, but know that its purpose was system backup. It was off CompUsa shelves very quickly, the salespeople said all they knew was that it stopped being available and was going to be replaced by a different program. That is my experience with THAT product. I've not used any other Acronis product, for obvious reasons. Also, I resented having to buy some sort of add-on service to get the phone number so the tech could call Acronis, that the tech's command of English was so poor (he was in Brooklyn, not India), that his attitude bordered rude. From start to finish, an unpleasant, and not inexpensive, experience. I couldn't bring myself to LOL.