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Resolved Question

I'm having issues with freezing computer, any ideas?

Mar 29, 2019 11:35PM PDT

Ok so Ive had my pc for about 3 years now. I was running some old tech for gaming (really just playing Overwatch on it) and it ran decently. I had a bit of lag but that was basically the extent of my problems. Over the last few months though, I have fully upgraded my computer (bar the case). All the interior is new. Here's what I am currently running:

OS: Windows 10
Graphics: ASUS GeForce GTX 1060
Power Supply: EVGA 850 GQ
SSD: SanDisk SSD Plus 240 GB
Mother Board: Asrock AB350 Pro4
Sound Card: Built in audio from motherboard
Memory: I want to say 16gb G-Skill Ripjaw DDR4 memory but I may be mistaken. I don't remember the specifics.
Processor: I think it was the Ryzen 5 1600 processor but again I'm not certain.

So anyways, with that in mind, I'll continue.
It is very odd because frequently when I play games on my PC or even just logging in in extreme cases, I will get this strange system wide freeze. Everything will be frozen, sound, my keyboard's light patterns, visuals, everything. The only way to free it up is to force restart the computer (i.e. pressing the power button). This only started happening after I upgraded (that is, everything except for power supply and SSD).

Today, I just upgraded my power supply and SSD (previously a fusion drive) to the specs above and when I tried again, my system still froze. I also removed my crappy old sound card and switched to the above specs. Through this, I could determine that the Power Supply, Sound Card, and SSD were not the problem.

Leaves the processor, memory, motherboard, and graphics card. Although the Graphics Card was the first thing I upgraded and it ran fine before I added the other stuff, so I would hesitate to say that was the problem.

I've tried everything I can think of guys so maybe one of you has some insight or has experienced the same thing. Please let me know if you have any ideas on how to fix this, it makes gaming (and really doing anything on that computer) a nightmare! Thanks guys!

IMPORTANT EDIT: My motherboard is an ASUS Prime B350 Plus, I got my brands confused for a second!

Post was last edited on March 30, 2019 10:08 AM PDT

Discussion is locked

domozilla777 has chosen the best answer to their question. View answer

Best Answer

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The B350 has been the discussion of many hangs.
Mar 30, 2019 12:29AM PDT
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Specifically?
Mar 30, 2019 9:52AM PDT

Are you referring to the part where it says to overclock memory on AMD Ryzen boards? Wouldn't that just give me a performance increase? Would it really solve the freezing problem?

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No.
Mar 30, 2019 9:55AM PDT

The B350 has too many discussions about lockups. We won't accept that model at the repair counter without the understanding we may change that out.

As to clocking, don't confuse this with overclocking. The Ryzens have been far too twitchy as to memory choice and settings. We always get the latest BIOS in there and give it a good last try with the BIOS default offerings. But that doesn't always fix it so we change boards.

I don't see the Speccy report so we can't see what else may be in play.

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Speccy
Mar 30, 2019 10:04AM PDT

Speccy report is above

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That's for some Celeron machine.
Mar 30, 2019 10:54AM PDT

Read how to get your report and share it so we can check out if there is anything else.

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SOLVED!
Mar 30, 2019 11:06AM PDT

I checked out my BIOS, and it was almost a year out of date. I updated the Bios and it has been running just fine! Thanks for the help! Your insights were very helpful!

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Good find.
Mar 30, 2019 12:49PM PDT

Now you know why on Ryzens we always check that out.

Mind you we don't update if the machine is fine. It's the old saying "don't fix what's not broken."

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Answer
Freeze
Mar 30, 2019 12:26AM PDT
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Link
Mar 30, 2019 9:54AM PDT